Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jul 18, 2026|Bed In A 4-bed Woman Dormitory Room
Alesia PThe location is very convenient—it’s only about a 15–20 minute walk from Atocha Station. I even walked back to the hostel alone at 2:30 a.m. and felt safe the entire way.
The staff were incredibly friendly. One of the nicest surprises was the free welcome drink, which I could enjoy at the hostel’s restaurant. Breakfast was also included in my booking, and it was a generous buffet with plenty of options to choose from.
A big thank you to the entire team for your kindness, for keeping everything so clean, and for creating such a warm and welcoming atmosphere.
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Price per night from:US$22
Posted on Mar 16, 2026|Standard Queen Room
Anonymous UserOverall, the hotel's location is unbeatable 👍. It's about a 5-minute walk from the metro station, and you can even walk to the Royal Palace of Madrid, which is incredibly convenient for tourists. The front desk staff were very friendly and polite 😊, and the room itself was clean with no major issues.
However, during my three-night stay, my towels were never replaced. It wouldn't have been a big deal if they just left them, but the most ridiculous thing was that I had hung a wet towel to dry, and the cleaning staff actually folded it back up and put it in its original spot. This caused the towel to develop a musty smell 🤢, which was really unpleasant.
Additionally, the rubber seal on the shower door was loose and had come off, causing water to leak all over the bathroom floor when showering 💧. This made the entire floor wet, and the facility maintenance could definitely be improved.
I hope the hotel can pay more attention to these details. After all, with such a great location, it would be perfect if the cleaning and maintenance were better 🙏.
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Price per night from:US$194
Posted on Jul 4, 2026
Iwaaa610I booked a family room, and the sofa bed was a large and spacious double. The only issue was that room 305 had a TV with a poor signal, causing a pixelated screen. If you're looking to watch the World Cup or any other game, definitely avoid this room. Secondly, the air conditioner had a loud hum, which seemed to be a compressor issue. However, a good workaround was to turn down the fan speed, and it quieted down considerably. Other than that, there were no other major problems. The staff's response time was very quick, including fixing the AC (even though they just removed and cleaned the filter, their attitude was excellent, and they responded promptly). The day before leaving, I asked a male front desk staff member to help me book a taxi to the airport, and I was very grateful for his help with my luggage and seeing me off. Their English was also excellent (perhaps due to many English-speaking guests), so there were no communication problems whatsoever. The only downside was that when I booked, I saw comments saying Madrid isn't that big and you can take a taxi anywhere, which led me to book this hotel. In reality, a more central location would be more convenient for getting around. Even though the hotel is near Retiro Park, it's a 6-minute walk to the metro station, and there are buses nearby, but getting to the city center still takes over half an hour, and a taxi to El Corte Inglés takes 28 minutes... (considering it was 40-degree weather, you really don't want to walk that long). However, the fact that there were often taxis waiting right outside the hotel made up for this quite well. All in all, it was decent, but if you can choose a hotel in a more central, well-located area, go for that. If you want a quiet location with considerate, warm, and friendly staff, then choose this hotel. The room's mini-bar came with many complimentary drinks. There's a Carrefour just a 4-minute walk away, and many Chinese restaurants catering to Spanish people nearby, but Uber Eats can deliver better food from the city center in about an hour. They close late, around 11-12 PM in the summer, which is nice.
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Price per night from:US$169
Posted on Jun 26, 2026|Bed in 6 Beds Female Dormitory with Private Bathroom
Anonymous Usercomfy place, nice staff, but you need to bring your own hair dryer. Sometimes it’s noisy downstairs but acceptable for me. People here are super nice and outgoing. A bit far from metro but close to attractions. 2 supermarket nearby, super convenient.
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Price per night from:US$18
Posted on Feb 3, 2026|Standard Queen Room
Guest User
The whole place is very clean, and it's super close to the airport. There's a supermarket right next to the hotel, so shopping is really convenient. Lots of airline crews stay here too, which makes getting around easy. Plus, there are plenty of great restaurants in the alley across the street that I'd recommend checking out.
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Price per night from:US$244
Posted on Jun 1, 2025|Deluxe Suite
Latuoweiyawanglan
I stayed at this hotel for three consecutive nights. The room was very spacious and comfortable, and there was a supermarket conveniently located right outside. A particular highlight was their underground parking garage: the entry and exit points were very wide, allowing even large vehicles to maneuver in and out smoothly, and the parking spaces themselves were very generously sized. The only minor downsides were that the hotel facilities felt a bit dated, and the shower water pressure was quite low. However, the breakfast was excellent, offering a wide variety of choices. Overall, everything else was great – it was clean and the service was good.
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Price per night from:US$188
Posted on May 16, 2026|Standard Room
Jong-Ki KimTheir room key had problem when one go out after check-in, making it not working deliberately for security, that’s they said, even I went to eat something in their restaurant, after that room key was not working I couldn’t enter my room and ask validation again at front desk. I never experienced such manner over the world. I don’t like revisiting later
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Price per night from:US$195
Posted on Aug 21, 2026|Bed in 4 Bed Female Dorm (Female Only)
Anonymous UserWhat a cocky place.
It’s a hostel, but there’s no kitchen. Since they have a restaurant, I guess the expectation is that guests eat there.
They charge €5 for early check-in, even if you arrive just one hour early. They also charge for luggage storage, with the price depending on the size of your luggage.
As of 21 August, there’s construction directly opposite the hostel, on the train station side. They start early, so be prepared to wake up to construction noise.
But the biggest issue for me was how unnecessarily inefficient the check-in process is.
They send you a link to complete check-in, but even though your reservation is already fully paid, they still collect your credit card details. Huh? I’ve never encountered this at a hostel. One of the reasons I book through booking platforms is precisely so I don’t have to hand over my card details to every individual property. Apparently, this hostel believes it can protect my data better than the big booking platforms. 🤷♀️
And then: I arrived one hour early and completed the check-in process at the front desk. I went out for lunch ( because they asked me to pay 5 eur for early check-in), and when I came back, there was a queue for check-in again. Completely ridiculous and unnecessarily inefficient.
To be fair, it’s a fancy-looking hostel in a convenient location, very close to the train station, with plenty of nice restaurants around.
But for me, the whole experience felt unnecessarily money-focused and inefficient. Fancy doesn’t automatically mean good hospitality.
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Price per night from:US$22
Posted on Jun 27, 2026
Guest UserOne of the best hostels I’ve been. Especially for the price, it’s totally worth the money. For 10€ per night I had clean towel, bed sheets, storage cabinet/ locker. They also offer free luggage storage before the check in if you arrive earlier or with a 3,5€ fee for after checkout storage. The location is perfect, in the city centre near metro station. Shops around, restaurants, bars, supermarkets etc. Friendly staff and also offer cold water in the common area (excellent if you have a bottle to refill). The building was clean and also the bedroom, the toilets and showers could have been better. There was also air conditioning, so even though it was a top floor room it was totally fine during the day and night.
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Price per night from:US$28
Posted on Jan 6, 2026|Classic King Room
JaniceEverything is perfect except the hotel location which is a little far from the nearest metro station and of course, away from the main shopping district and attractions.
However, the comfort of the room more than made up for it. The shower head pressure was strong, the sheets were clean and crisp, and the a/c and heater worked fine. The housekeeping service was pretty stellar as well, and we even got a can of olive oil as a welcome gift as well as a bagel as part of the Three Kings’ celebration.
If you are looking at doing your laundry, note that the nearest laundromat is abt a 7mins walk away (300m). Bring your bedroom slippers too as the hotel doesn’t provide any.
Overall, we had a great stay at Hard Rock Madrid and will recommend all who are looking for a lux stay at a reasonable cost.
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Price per night from:US$239