Name: Grand Hyatt Jeju
Address: Jeju City, South Korea
Rating: 9.1

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Located on the 71st floor, the room was very high up, spacious, and spotless, complete with full toiletries. Looking out the window, you get a great view of nearby and distant skyscrapers, with Tomson Riviera and the Shanghai Tower right in front of you. Enjoyed a lavish Chinese and Western breakfast on the 56th floor while taking in the high-rise view. Experienced the pool on the 57th floor with the exact same amazing view—I had the whole place to myself! The pool looks a bit small, but it's 1.6 meters deep and very clean. I swam for over an hour, cycling through four different swimming strokes all by myself. I especially loved underwater swimming at the bottom of the pool—it felt amazing! The hot spring pool and steam sauna were also fantastic. The service was warm and attentive, and I will definitely stay here again. Even my neighbors want to come after hearing about my experience. The price was super reasonable right after the Golden Week holiday.

I booked a Bund-view room through the platform. I originally thought I'd only get a partial view, but the moment I opened the door, I was blown away by the scenery. The floor-to-ceiling windows look right out over the Huangpu River, offering breathtaking, panoramic views of both the Bund and Pudong skylines. The room was spacious, bright, well-laid-out, and featured comfortable bedding. Because my travel plans ended early, I arrived at the hotel around 12 PM on the day of check-in, and the staff graciously checked me in right away—such a thoughtful touch. Overall, it was a fantastic stay, and I’d love to bring my family here next time. My only minor regret was the breakfast; while there was plenty of variety, the food quality missed the mark. The selection of green salads was quite limited, and the hot dishes in particular were underwhelming. I hope to see some improvements by the time I stay again.

1. The hotel rooms are quite spacious, but the facilities are outdated. The showerhead in the bathroom was leaking; when I used the hand-held shower, cold water kept dripping from the overhead shower, which was very uncomfortable.
2. The hygiene was poor. Upon checking in, I surprisingly found a pile of insect carcasses in the bathtub and some unidentified hairs on the bed. After I reported it, the housekeeping staff promptly came to clean. For the rest of my stay, they paid special attention to cleaning the bathroom, and I didn't see any more insects.
3. The hotel breakfast was very disappointing, with almost no Asian food options. I had to fill up on bread. The variety of fruits was also limited.
4. The hotel is quite far from the commercial district, and there are no shopping or dining options nearby, which is inconvenient. The only upside is its proximity to the airport.

There is a good solution for family.  Clean enough.  Good breakfast.  Great environment with swimming pool and lobby ). Nearby subway.

The location and views are hands down the best in downtown Jeju. Within a 5-minute walk, you have Lotte Duty Free, a CU convenience store, E-Mart, and Olive Young. Shilla Duty Free and Nuwemaru Street (Baojian Road) are just a 10-minute walk away. The hotel itself has a shopping mall, a jjimjilbang (Korean sauna), an arcade, and more—having dining, shopping, and entertainment all under one roof made everything so effortless. The room was genuinely spacious, and the floor-to-ceiling windows on three sides offered sweeping panoramic views of Jeju City. Just a heads-up: toothbrushes come with an extra charge, though bottled water was generously provided.

As for service, it really lived up to other reviews regarding the oddly aloof attitude. That said, all the concierges we met were warm, polite, and took the initiative to help with our luggage. Front desk check-in seems to be hit-or-miss, but we got lucky! The young lady who checked us in was sweet and lovely; she gave us a complimentary upgrade to a high-floor ocean view room, plus complimentary chocolates and madeleines from the hotel boutique, which was such a wonderful surprise! The gentleman who handled our check-out was also very warm—especially standing out as gentle and charming compared to the other staff around him who were just slacking off looking at their screens.

So, when checking in at the front desk, definitely try to pick a counter based on who looks friendliest—it makes a huge difference to your overall experience.

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