Name: Kansai Airport Washington Hotel
Address: Izumisano, Japan
Rating: 9.1

Japan

Tokyo

Yamagata

Izumisano

Fukuoka

Yokohama

Hiroshima

The hotel is quite large with comprehensive facilities, but the room itself was a bit small, which was a shame. When I stayed, there were also many athletes competing who were guests at the hotel. You can walk directly from the basement to Shinjuku Station, so the transportation is incredibly convenient. However, the price was definitely on the higher side.

All procedures are streamlined, making checking in and out run quickly and smoothly.  We got the type of room we asked for without a problem. There is also an excellent locker system  for storing luggage. Very good location for several attractions we were interested in, as well as close to international  cruise terminal. Several restaurants nearby. Highly recommended!

The hotel is 10 walking distance from the Shinjuku station and quite convenient.
The room is quite small but good enough for 1 person to rest. I’ve compared with colleagues who stayed in Washington Shinjuku Main Building, and my Annex Building, Annex building is better with less crowds and bigger room. 
Overall experience is moderate but it’s warm, cozy and quiet enough after long day meetings and work.

The biggest highlight of this hotel is its impeccable location, right next to Akihabara Station, with multiple train lines converging, making it incredibly easy to access all parts of Tokyo. For visitors who love anime and electronics, the surrounding area is a huge draw. The hotel rooms are clean and tidy, and although small, they are cleverly laid out, typical of business hotels in Tokyo. The breakfast buffet offers a wide variety of options and is well-received. However, some guests have reported issues such as others attempting to open their door late at night or minor cleanliness oversights in their rooms, so it's advisable to be a bit more vigilant during your stay. Overall, it's a practical choice for those prioritizing convenient transportation.

In general, the Washington Hotel is still good, especially in the special period now. When entering the hotel, first go to the 3rd floor, disinfect first, and then take the elevator to enter the room, which is quite modern. The waiter can observe every customer who cleans the poison and enters the room. The location is very good, the transportation is convenient, and the waiters are very enthusiastic. I like.

The location is great!! The shuttle service runs early in the morning, such as before 5am. we rented a car and needed to return it at the airport early in the morning, so the location of the hotel was really convenient. The amenities were prepared in the lobby, and it was self-service to take them to the room. The bed was surprisingly hard, but I can't complain for this reasonable price. there is Lawson at G floor.

The hotel is located in the city of Yamagata. You need to transfer to the JR station to get there by bus. If you arrive too late, you may not be able to take the bus to the city. It is recommended for self-driving tourists. Although the hotel is quite historic, the rooms are clean and the facilities are good. There is a lawson and a hot spring for guests in the basement. There is also a hotel-only indoor parking lot next to it, which costs 700 yen per night. If you just want to park overnight, there are other cheaper parking options nearby. There are also many restaurant options nearby.

I arrived at Kansai airport, carrying a large 28-inch suitcase and a heavy backpack. Prior to arrival, the hotel informed me (by email) to take the hotel shuttle bus at stop S12 at Kansai International Airport. However, upon arrival, there was no clear signage at S12, no visible hotel shuttle bus, and no explanation distinguishing S12 from Bus Stop 12. 

The hotel didn't tell me to aware of this confusing bus stop numbers.

For foreign guests, especially those unfamiliar with the airport layout, the difference between “S12” and “12” is not obvious at all. I could clearly see Bus Stop 12, but there was nothing indicating that this was not the same stop. As a result, I became confused and eventually took a public bus to Rinku Premium Outlets (300 yen), uncertain whether it would stop close to the hotel.

The walk from Rinku Premium Outlets to the hotel was very long and physically demanding, especially while pulling a large suitcase after a long flight. This was not a small inconvenience.

What makes this particularly disappointing is that there is a much easier alternative: taking the JR train to Rinku Town Station and walking a very short distance across the pedestrian bridge to the hotel. If this option had been clearly explained in advance, I would never have taken the bus to the outlets.

Unfortunately, the hotel’s email instructions appear to be copy-and-paste and do not reflect the real experience on site:
	•	There is no warning or emphasis that S12 and 12 are different stops with different buses.
	•	There are no photos, maps, or highlighted explanations.
	•	No consideration is shown for elderly guests or those traveling with heavy luggage.

What saddened me most was the response from the hotel staff when I explained the situation. I was told that “S12 was already explained,” which made me feel as though the confusion was considered the guest’s fault. A more empathetic and understanding response would have made a significant difference.

I believe this is a systemic communication issue that will continue to affect international guests unless clearer guidance and more guest-centered explanations are provided.

I hope the hotel will take this feedback seriously and improve both its transportation information and the way staff respond to guests who encounter predictable difficulties.

Washington

Columbus

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