Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jun 7, 2026
Guest UserAlthough the hotel has been open for a while, the rooms are well-maintained and don't look old or dated. It's only about a 5-minute walk to the Reef Fleet Terminal, which is really convenient for taking a cruise to the Great Barrier Reef – you can even sleep in a bit longer in the morning!
Since breakfast wasn't included with the room, we added it for two days when we checked in. It was around $40-something per person. I have to say, the breakfast was pretty mediocre, both in terms of variety and taste. Even the tables and chairs weren't as well-kept as the rooms; the chair I sat on was wobbly.
Overall, the hotel is pretty good. The location is convenient, and the rooms are comfortable. There's a decent Italian restaurant on the way to the terminal too.
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Price per night from:AED 711
Posted on Mar 27, 2026|Superior City Mountain View Twin Room
XiaoxinI didn't expect to find such a great value hotel in Cairns! There were five of us, and we stayed for four days. The service was excellent, and the breakfast was incredibly rich and varied. The swimming pool downstairs was also fantastic, and they even had a hot tub. If I ever get the chance to visit again, I'd definitely choose this hotel.
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Price per night from:AED 588
Posted on Jul 5, 2026
GQkimiGreat location, just across the road from the beachfront promenade. I really loved the modern, minimalist style of the hotel. However, room cleaning needs improvement. The Asian woman at the front desk was very cold and gave me a low-floor room, claiming all rooms were full. Later, I realized that Asian guests were generally assigned to lower floors. 😤
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Price per night from:AED 1,064
Posted on Sep 3, 2025|Standard Two Double Room
Sarah Kay DenmanGreat pool, very clean , excellent breakfast , yummy cocktails , dinner was amazing.
Only one thing bad was the pool sun lounges, the are very uncomfortable I had to sit in a bean bag.
Just to add gluten free eating for coeliacs was great seperate toaster for breaky and freshly cooked eggs and bacon on request. Very happy !!
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Price per night from:AED 711
Posted on Dec 14, 2025|Standard Queen and Single Room
J小米I accidentally booked this hotel and found out it was non-cancellable when I tried to cancel, so I had no choice but to stay. Overall, it was okay; the room was a bit small but quite tidy and clean. The front desk staff were very friendly. The restaurant was under renovation during our stay, so we were given vouchers to have breakfast at the hotel across the street. Clearly, for an extra AUD$80 a day, we could have stayed somewhere much better. The hotel hallways had no air conditioning and were very stuffy and hot. However, there was a free coffee machine downstairs with complimentary coffee. The swimming pool looked dirty though, and no one was using it. The location is a bit far from the Reef Terminal, about a 17-minute walk.
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Price per night from:AED 586
Posted on Jan 14, 2026|Two Double Beds Standard Sea View
Guest UserThis is a really nice hotel. You can see the sea right outside the door. The hotel is well-equipped and the swimming pool at night is very beautiful. I especially want to praise the service attitude of the hotel. The staff are all very friendly. Because my friend's birthday was coming and I didn't have time to prepare a cake, they specially provided a cake storage service, which was of great help to us. In addition, they kindly prepared umbrellas for us on rainy days. It's a hotel worth recommending!
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Price per night from:AED 824
Posted on Jul 13, 2026
LAU ERNOld rundown property. We stayed in a suite that was falling apart. Cabinet door to mini fridge was stuck and needed a lot of effort to open/close. Shower taps were faulty and could not shut the water completely. Water was dripping from shower head throughout the day/night. Housekeeper was not attentive to details. Did not replenish items at the vanity counter in the bathroom after being used. Like facial cotton pads and cotton buds. Floor neither swept nor vacuumed throughout our stay. Curtains in the room was torn on one side. Curtains seemed to be too short and had big gaps in between. We chose a non-smoking room. Other guest were allowed to smoke from their balcony? Couldn’t enjoy the cool air outside at our balcony due to constant inhalation of 2nd-hand smoke. What a shame as the room actually had a wonderful view of the marina. Annoying. Breakfast at the restaurant and VIP lounge were repetitive and we had the same items over our 7-day. Plus point is the location of the hotel. Overall, dated hotel that really needs to be upgraded.
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Price per night from:AED 680
Posted on Aug 6, 2026|Family Room with 1 Queen Bed and 2 Single Beds
Guest UserI expected much better from a hotel carrying the Ramada name.
We arrived just after midnight, exactly as we had advised the hotel in advance. To our surprise, the entrance gates were locked. There was a phone number on the gate to call for assistance, but despite repeated calls, nobody answered. We could see reception from outside, and could clearly hear the phone ringing, but there was no one there to help.
After standing on the roadside for around 15 minutes with two tired children in the middle of the night, I ended up climbing over the locked fence just to unlock the gate from the inside so my family could enter.
Once inside, we rang the reception bell several times before anyone appeared. Around 20 minutes later, the receptionist (a gentleman with long hair) eventually arrived. Rather than apologising for leaving a family locked outside at midnight, he simply said he had been ”dealing with something”, that there were ”100 guests and just him”, and told us, ”you need patience.” Those are his exact words.
I appreciate that staff can be busy, but this was a complete failure of customer service. An apology would have gone a long way. Instead, we were met with rudeness and a dismissive attitude. It was one of the worst customer service experiences I have encountered.
The hotel itself was also disappointing. The photos on the website appear to be either very old or heavily enhanced. The grounds look nothing like the promotional images—there are no palm trees as shown, and the swimming pool sits right beside the car park, giving it a very different feel from what is advertised.
The one major positive is the location. It's within easy walking distance of the city centre, which was extremely convenient.
Unfortunately, because of the poor customer service on arrival and the misleading impression created by the website photos, I would not choose to stay here again
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Price per night from:AED 409
Posted on Feb 24, 2026
HazelS
Great hotel at a great price. Big, clean room with a lovely balcony overlooking the pool and garden. The pool was also great and refreshing.
Walking distance to all restaurants and major shops.
They make good coffee in the hotel bar too!
They don’t clean your room for stays of less than 7 nights, but we were able to get clean towels daily if we wanted them.
Friendly staff and overall a great home for us while we visited Cairns!
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Price per night from:AED 538
Posted on Jul 21, 2024|Standard Room
califragile
The room facilities are relatively old and the lights are dim.
Slippers and toothbrushes are not provided. Shower gel and shampoo are of poor quality.
The room was on the first floor and there was noise. It should be the sound of the air conditioner engine or other machinery.
The breakfast is simple and does not provide the delicacies of various countries. It only has bread, fruits and some drinks.
A separate deposit of 50 AUD is required upon check-in, or 100 AUD in cash.
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Price per night from:AED 398