Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Apr 10, 2026
Guest User
The room was very clean. I spent a long time looking for a hotel, and most of them seemed old and outdated. This one was newer, so I quickly chose it. I got a courtyard room with a small balcony, which was perfect for sitting and enjoying a beer – very relaxing. The front desk staff provided service in Chinese, which was a really thoughtful touch. They clearly marked the locations of the shopping mall, pharmacy, and night market, which was super helpful. The only way to get to the hotel is by taxi from the airport, but overall, I was very satisfied with the stay.
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Price per night from:PHP 11,449
Posted on Dec 19, 2025|Urban Twin
Fay YangThe room layout was cozy, and the room service was quite good. The pool was beautiful, and the food was also nice. The hotel is within walking distance of the city center. On a side note: avoid the trendy pasta restaurant Vila Romana (pictured in Figure 4). We're from Melbourne, and they thought we were tourists from China. An old man who spoke some Chinese kept trying to rip us off and was vague about wanting a tip. Figure 3, IMM Thai Cafe, was delicious; we ate there three times, haha.
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Price per night from:PHP 24,148
Posted on Mar 13, 2026
Guest UserThe room itself was generally acceptable, and the balcony view was fantastic. However, the service left a lot to be desired. We found a thumb-sized blood stain on the bedsheet that hadn't been cleaned. We reported it to the front desk, and they assured us it would be handled and that a manager would contact us directly. But nothing ever came of it. We had to call housekeeping again to have someone come and change the sheets. There was never an explanation or an apology, which made it feel like this kind of thing is commonplace and not worth making a fuss over. But from a guest's perspective, this is not a minor issue; it was extremely unpleasant both psychologically and experientially. Housekeeping also consistently missed things; we had to call for everything from towels to toilet paper! This 'five-star' service was incredibly disappointing. To be fair, we are loyal Pullman customers globally, but it seems only the Pullman Cairns has these shortcomings.
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Price per night from:PHP 12,562
Posted on Mar 27, 2026
Guest User
The staff were very friendly and the eco scheme was very inspiring and beneficial.
Breakfast great and the pool.
Thanks for making our stay here very enjoyable
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Price per night from:PHP 8,578
Posted on Dec 14, 2025
J小米
I accidentally booked this hotel and found out it was non-cancellable when I tried to cancel, so I had no choice but to stay. Overall, it was okay; the room was a bit small but quite tidy and clean. The front desk staff were very friendly. The restaurant was under renovation during our stay, so we were given vouchers to have breakfast at the hotel across the street. Clearly, for an extra AUD$80 a day, we could have stayed somewhere much better. The hotel hallways had no air conditioning and were very stuffy and hot. However, there was a free coffee machine downstairs with complimentary coffee. The swimming pool looked dirty though, and no one was using it. The location is a bit far from the Reef Terminal, about a 17-minute walk.
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Price per night from:PHP 11,623
Posted on Sep 3, 2025
Sarah Kay Denman
Great pool, very clean , excellent breakfast , yummy cocktails , dinner was amazing.
Only one thing bad was the pool sun lounges, the are very uncomfortable I had to sit in a bean bag.
Just to add gluten free eating for coeliacs was great seperate toaster for breaky and freshly cooked eggs and bacon on request. Very happy !!
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Price per night from:PHP 10,356
Posted on Jan 14, 2026|Two Double Beds Standard Sea View
Guest UserThis is a really nice hotel. You can see the sea right outside the door. The hotel is well-equipped and the swimming pool at night is very beautiful. I especially want to praise the service attitude of the hotel. The staff are all very friendly. Because my friend's birthday was coming and I didn't have time to prepare a cake, they specially provided a cake storage service, which was of great help to us. In addition, they kindly prepared umbrellas for us on rainy days. It's a hotel worth recommending!
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Price per night from:PHP 11,677
Posted on May 4, 2026
little_beeAn absolutely fantastic hotel! Right downstairs is the pier, super convenient for joining day trips to the Great Barrier Reef. It's just a 5-minute walk to the Lagoon and a 10-minute walk to the night market and restaurants. They provide complimentary water. The room is very spacious, with both a bathtub and a walk-in shower, and the balcony directly overlooks the ocean. They offer a complimentary happy hour from 5-7 pm with unlimited soft drinks, beer, and red/white wine. The afternoon tea and breakfast offerings change daily. For breakfast, you can also order additional egg dishes like eggs Benedict. The pool is huge, the only downside is that it's unheated, but it seems like many hotels here don't have indoor or heated pools.
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Price per night from:PHP 13,938
Posted on Feb 24, 2026
HazelS
Great hotel at a great price. Big, clean room with a lovely balcony overlooking the pool and garden. The pool was also great and refreshing.
Walking distance to all restaurants and major shops.
They make good coffee in the hotel bar too!
They don’t clean your room for stays of less than 7 nights, but we were able to get clean towels daily if we wanted them.
Friendly staff and overall a great home for us while we visited Cairns!
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Price per night from:PHP 11,978
Posted on Jul 21, 2024
califragile
The room facilities are relatively old and the lights are dim.
Slippers and toothbrushes are not provided. Shower gel and shampoo are of poor quality.
The room was on the first floor and there was noise. It should be the sound of the air conditioner engine or other machinery.
The breakfast is simple and does not provide the delicacies of various countries. It only has bread, fruits and some drinks.
A separate deposit of 50 AUD is required upon check-in, or 100 AUD in cash.
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Price per night from:PHP 11,322