Hotels near Westhaven Park, Dallas

Breakfast 0k, the extra bed is not known, it is convenient for children, the hotel is conveniently located near Wal-Mart, the parking lot is free

The environment is very good, the space is very big, it is very bright! Young man at the front desk, very enthusiastic, very nice! Two big beds, 3 years old, and I are more than enough. There is free parking.

The front desk service was very attentive and thorough. The breakfast is decent. The hotel itself was a pleasant experience. However, we had a UHaul truck parked right in front of the hotel and the driver door lock was popped out, the dome light broken, and the ignition broken off rendering the truck non drivable. They tried to steal the whole truck!! The police said it is a common occurrence so beware, the area is known for theft.

The hotel was clean and comfortable, sets about a block from the freeway so you do not get the noisy traffic. Staff is pleasant. There were a few things that kept me from rating this place a perfect score that I want to bring awareness to for the mgr staff to discuss and correct. 1) It does not make sense and gives a false sense of cleanliness to advertise on the TV all of the cleaning procedures and sanitizer available when there is no check up and follow up going on. We stayed 2 nights and not once was the sanitizer dispenser filler at check in or in the fitness room. The only one working was next to the coffee station. Sanitizing wipes were not visible, I did find one pack at the very end of the breakfast area opposite the serving line. Elevators were dirty early morning g when they should be sparkling clean. The fresh smell entering the hotel that Marriott is known for was lacking. 2) on the first night I was not able to work out in the fitness room around 9:30pm because it was crowded with young men having what appeared to be a pizza party with high noise level and only a few actually working out. The fitness room is next ti the check in desk, you can hear the noise from there and see through the glass what was going on. This should have been stopped immediately by staff. Next morning, the fitness room was filthy, smidges all over glass, and of course no sanitizer or wipes available to clean up. 3) The AC although set at 66 has much to be desired. 4) the seating area at breakfast needs all the cushions by the wall replaced, they are worn down, cracking, and unappealing. The breakfast was mediocre at best and the area was not kept thoroughly cleaned 5) The TV service is spotty at best. None of the premium channels were working at all.

I am a 2+ decade IHG member, so I have stayed at more hotels than I can count over 26 years of traveling. With that said, this was without a doubt the worst stay at a Holiday Inn Express (Duncanville, TX) I have ever had!! Let’s start with the property. There was trash, beer/beverage cans, and cigarette butts scattered around the poorly maintained landscape. Lots of ****s, terrible parking lot, clearly no grounds keeper. The floors in the dining area are sticky from who knows what. The breakfast choices for a non-meat, plant-based eater was stark at best. The pancake machine was inoperative, so ended up eating off property each day, not very convenient. The room was ok, not great, but ok. Needed to buy a room freshener from the dollar store once the “new room smell” spray wore off…..lol. Shower grout in the corner had some sort of science experiment going on, not sure, but nasty. When I checked in, I wanted a room near the back of the property to mitigate the freeway noise out front. That was working ok until a commercial big rig truck parked in the parking lot right outside my window and ran a generator for two nights straight!! Yeah, no sleep with that nonsense going on. I notified the front desk, once by phone, once in person and left a phone message with the manager….NOTHING done to correct this at all, very disappointing!! They did offer to move me to a different room, closer to the freeway noise I was trying to avoid in the first place. They just couldn’t figure it out. I guess if I was playing my radio too loud, they would move guest to other rooms rather than ask me to turn down the music, go figure. Makes no sense to me!! I picked this place for a four night working stay because the reviews were good and it was close to where I needed to be. Don’t be fooled by the review photos, this place is not that at all. I ended up leaving a day early and found a different competitor to give my money to. I am surprised at IHG oversight of this property, they are usually very good places to stay, but not so here. There was also construction going on in sections of the property that was never mentioned. Find a better IHG property for your stay!! The manager will respond to this review with the usual “sorry you were disappointed in your stay, we will work to correct this and”…….yada, yada, yada. But this is a long-term property and customer service decline that doesn’t happen in a short period of time and usually gets worse before it gets better. Shop wisely my fellow travelers.

Great service, very clean, and very professional. Front desk associate was very friendly, professional, and understanding. We will stay here again and look forward to it.

The location was excellent for our purposes, about three minutes from the doctor my husband was seeing. Our room was missing a couple of light bulbs, one in the bath and one between the beds, but the front desk clerk said they were going to be updating all the rooms with new fixtures, furniture, etc, so for right now they were just making sure there was at least one light on in each spot. The bed was very comfortable, the tv was large. The breakfast, in a large area, had yogurts, cereals, scrambled eggs, breakfast potatoes, sausages, bananas and apples, muffins, pancakes, and cinnamon rolls, along with juice, milk, and coffee. The lady in charge of breakfast kept all the selections replenished. There is an indoor pool, but we did not go to it so I cannot comment on it. We will definitely stay there again if we need to be in that location.