Hotels near U.S. Embassy in Ottawa

"The hotel's location is excellent. You can walk to all the bustling streets nearby, and I could see the Parliament building right from my room. The front desk service was great. If you're driving, valet parking is available for around 60 Canadian dollars, paid at the front desk, which I believe includes the tip."

"Where to begin... first of all, when I made this booking, there was no mention whatsoever of HEAVY DUTY CONSTRUCTION beginning every day at 7 a.m. Naturally upon checking in, I'm informed that there is intense construction happening right next door. And yes, it was brutal. I also SPECIFICALLY booked this hotel because there was an option to reserve now, pay at the hotel. Here are some direct quotes from my booking confirmation email: ”You'll need to pay upon check-in at Andaz Ottawa Byward Market, by Hyatt,” ”Your payment will be handled by Andaz Ottawa Byward Market, by Hyatt,” and ”Pay at Hotel.” Sure enough, I get there, and the money's already been taken out of my credit card and I owe nothing to the hotel upon check-in. (This matters for reimbursement purposes at the company I work for.) Lastly, I was told when I checked in that housekeeping would be visiting every third day -- that was fine by me. But the very first day, I come back to my room after a long day and someone's been there, replacing towels, removing the minimal garbage in there, etc., which I was not at all prepared for given that I was advised the opposite. It made me extremely uncomfortable because all of my personal effects were left throughout the room, not expecting housekeeping given that I was advised no housekeeping would be coming until the third day. I'll be honest, that creeped me out as someone travelling alone. The staff were apologetic but I didn't find their explanation at all sufficient. (The housekeeping manager and front desk attendant completely contradicted each other.) Overall, such a chaotic stay. Oh, and, the heat in my room didn't work. Had to request a space heater... I mean, c'mon."

"The room was quite comfortable, and the bedding was just right. Overall, the hotel felt pretty good. Its location, right in the heart of the city, is particularly convenient for transportation and city walks. The front desk staff were very enthusiastic, always offering warm walnut pie, which made up for the slight inconvenience of the lobby renovation. They say it'll be finished in May, and looking at the renderings, the newly renovated lobby seems promising. There's one slightly unpleasant incident I'd like to mention. We booked a room with breakfast, and on the first morning, we went to the restaurant. After registering our room number at the entrance, the server immediately asked if we'd like coffee or tea. I asked for a double espresso, and she cheerfully arranged our seating while talking, which felt quite good. However, as our meal was nearing its end, the server presented a bill saying the coffee was an extra charge. This approach felt a bit disingenuous, and it's the first time I've encountered such a thing. I was a bit unhappy and immediately asked the server why they didn't inform us upfront when we were at the entrance. In our usual way of thinking, coffee with breakfast is perfectly normal. Seeing our displeasure, and noticing the $10 CAD tip we left on the table, the server beamed and said she would take care of the coffee bill, implying it wouldn't be charged. However, three days later, it still appeared on the bill at check-out. Although it was only $4 CAD, that's not the point. I complained about it at the front desk, and they also agreed that such a practice was inappropriate and offered to re-print the bill and refund me. I didn't want the hassle and declined. I'm only mentioning this in hopes that they won't resort to what frankly feels like a deceptive tactic in the future. Perhaps it was an individual server's action, but it ultimately affects the Hilton group's image. Because of this, I'd also like to offer a friendly tip to future guests."

"We have stayed at Les Suites multiple times as a family, and we could not ask for a better experience every time. From the cleanliness of the rooms, kindness of the staff, amenities and location to restaurants and activities, it just ticks all of our boxes. Consistency is key :)"

"We thoroughly enjoyed our stay here - the room was spacious as we were upgraded to a preferred corner room for free. The hotel had a WiFi issue when we checked in but the receptionist Todd was extremely helpful and gave us recommendations for food nearby while we waited to be able to check in. The location itself is central and close to the market, but there are quite a few individuals struggling with mental health, homelessness, and addiction issues who tend to linger in the area. The security for the hotel however is great. The gym is brand new with a great view and there is a hotel pool and sauna as well as laundry facilities. The hotel staff were always extremely helpful and accommodating, and went above and beyond to make us comfortable during the stay with small touches such as extra water. We would recommend staying here again based on the comfort of the room, the view, and also the incredible and friendly service."

"We stayed at the Lord Elgin Hotel the night before our wedding, and it was a wonderful experience. The service was impeccable, and the atmosphere was calm and pleasant, just what we needed before the big day. The valet service was quick and efficient, though it’s good to know there is a $44 charge per night. Overall, everything felt smooth and well taken care of, and we’re glad we chose to stay there for such a special moment."

"The room is spacious, tidy and clean with sufficient facilities. I really appreciate the housekeeping. The housekeeper is considerate and helpful. The breakfast is included and the variety is sufficient. I think this hotel provides good value for money with such service and breakfast at reasonable prices."

"I first tried the 6-bed dorm and then this private room with a shared bathroom. Although the room is small, it has everything you need, and the experience was quite good! I'll consider staying here again next time I visit Ottawa."

"The property was ok. But I just want to add that the bed and pillows  was horrible to sleep on .. Had an important exam the next day and couldn’t sleep at all all night .. I do not know how someone can sleep like that it was just too soft and caves in when you sleep creating an Ackward arched back that it feels so sore to sleep .. the pillows again the same too big to sleep on and all the same size .. they are good size if you want to put them behind back and watch tv but not to sleep .. Had to put towels under my head to sleep as I simply couldn’t use those pillows .. whoever’s idea is that I wonder if they tested them before using it for customers ..I wonder if they could sleep on the bed and those pillows . Good luck .. rest no complaints at all ."