GGuest UserRoom: The floor I was on was average. The soundproofing was decent, but the facilities are quite old. The TV was slow to turn on, and the bathtub faucet leaked. Both of the children's playpens provided had holes.
Service: The service was very mediocre, I'd even say poor. I've stayed in many hotels, and this Westin really underperformed. Especially the front desk staff during check-in – they didn't provide any basic information about the hotel, like breakfast times or the pool's location. We had two kids, two strollers, luggage, and a bunch of bags, and all the staff completely ignored us. Not one person offered to help. The only positive point was the housekeeping gentleman, who was very diligent and responsible despite all the issues.
Breakfast: We booked for three consecutive days and specifically included breakfast. The food selection wasn't very rich, and the service was still bad. On the first morning, a Saturday, we went down around 9 AM and had to queue. With the crowd, the service simply couldn't keep up. We were moved twice, and the young lady at the noodle station was flustered. On the second day, they couldn't even replenish cups and bowls in time, and many dishes weren't refilled after 9:30 AM. We just gave up on breakfast on the third day.
All food deliveries were sent to a central locker, and we had to call concierge to have them brought up, which added extra work.
For this price, this location, and this service, I'm extremely disappointed. Staying here for three days then moving to the Haitian hotel truly showed me that there's no comparison. The Haitian hotel wins hands down. This is a genuine review; it was so bad that I had to comment. The only benefit for traveling with kids was the heated 'vibrancy pool,' which the children enjoyed. That's it.
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