"The room was very spacious, comfortable, and clean. The bathroom had both a bathtub and a separate shower. The water in the shower wasn't hot enough, but luckily, the bathtub water was nice and hot. The breakfast had a wide variety and was delicious. I've been to Indonesia several times and stayed in many hotels, and the breakfast here ranks among the best in my opinion 👍. It's a hotel I would definitely want to stay at again."
"The location is super convenient, right on the main street. It's not noisy at night, and there's a convenience store right across the street, so no worries about food or drinks. Shopping is just a 10-minute walk away. The only downside is that there are no massage places nearby. I checked all three that showed up on the map, but they all turned out to be closed."
"The ambient is good. Service is attentive.
Breakfast variety is quite a lot, around 3 main course, 5-6 type of drink, 2-3 food, salads, pastries and cakes.
The amenities toilet is as usual. No hair dryer (need to manually request). Bed is the best with view. Water flow toilet is quite slow."
"The location is a bit far from the crowd, but there is a minimarket downstairs and a place to eat too. Cleanliness, good bedsheets, and good water pressure. Not very soundproof from the hallway and the next room."
"Nice old style hotel with a lovely garden and the location is all right. The room is also spacious and clean. However, this is a hotel more suitable to tourists than business travellers. All the electrical outlets in the room are connected to the main switch, and so the only way to charge your cellphone at night is to keep at least one light on. The breakfast is average and there is just one bag each of tea and coffee in the room, and two bottles of water. Request for additional bottles of water will be charged, something which I think is rather unbecoming for a five-star hotel to do."
"The room size is larger compared to other 3-star hotels. I stayed for 2 nights, and the room was tidied daily, but it would be even better if the carpet was vacuumed too. The breakfast offered a wide variety of choices, and the menu changed daily. Highly recommended, and the kids loved it! The view from room 404 directly overlooks TP, which was fantastic."
"I found this hotel comfortable for a transit stay. It's close to the mall and easily accessible, even though it's an older hotel. The only thing is I didn't get any slippers in the room, not sure if they forgot or what happened."
"Let's get straight to the point: it's located near a bar street. If you stay here, make sure to request a room on the other side, otherwise, the music is incredibly loud, and the soundproofing is very poor. The blaring music doesn't stop until midnight.
The room quality is comparable to a 'Quanji Hotel' in China. The location is convenient, and overall, the value for money is decent."
"Good price in great location. Only setback - the elevators are super slow. Otherwise a great place to stay in the heart of Surabaya"
36 reviews
7.5/10
1 night
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9.5/10
Amazing
Mmighty mousiesLocation is second to none, near to Tunjungan Plaza.
Service is amazing, I loved the short hair lady with glasses at the recep. She is so warm and friendly. Indigo's staff is also lovely and attentive.
Room is really nice. Big bathroom, hot showers. Good quality toilet paper (always a sign if the management cares). You can relax and trust everything works.
Pool is big and the water is warm. But the immediate sides of the pool is a bit dirty.
The chef here is superb. Their soto soups are out of this world. And almost everything on the breakfast buffet is so good. Except the coffee. That's pretty weak and not showing off true Indonesian coffee.
The cocktails here are so good too, great taste and strong as well. Although I didn't like the one with creme de menthe.
Heritage tour at 2pm and 4pm. Try to go. It's cool.
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AAidaLizArrival was well attended by concierge. Check in is disappointing. (Staff name Max) not very accommodating. Need to learn extend of service. We have 4 rooms booked in total and all located in diff floors. Request for just 1 extra bed as already paid for room with 3 adults w bf but staff insisted to charge extra for bed for it due to high occupancy. He said it’s been requested by 70 guest that is arriving? Double standard service. Even with much plea still said no. Requested for bday compliments they gave a small cake that’s hard and not moist. Pls Improve quality. No balloons or decor. For a 5 star hotel, basically not to standard. We book the shuttle service at 2pm for next day. But next day they said can’t meet the time we requested because of the large group. Terrible! Dint wsnt to complain and spoil our vacation. Bf was so so. Not the best but acceptable. Generally hotel room is large and comfortable. Only the guy staff lacks service. He’s sooo rigid and stucked up.
GGuest UserVery good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there.
The only stuff i can think of this hotel could improve on is stuff others mentioned before already:
Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen.
Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.
AAYP91I requested a non-smoking room, but I could smell strong cigarette smoke every night, which disturbed my sleep. The air conditioner was also not cold, and I couldn’t adjust the temperature because the remote control was broken. No floor mat was provided, and the hotel itself feels quite old and in need of upgrades. My transportation keep registering every time I went out. Overall, the best thing about this hotel is its strategic location. It’s easy to access restaurants, malls, and several attractions within walking distance. The staffs also very friendly. To repeat again? I don’t think so. Better to find another best place to stay for you to have a memorable nights in Surabaya 🙌🏼..
GGuest UserMY HUSBAND AND I STAYED IN THE SUITE FOR 8 NIGHTS. AFFORDABLE HUGE ROOM WHICH IS A PLUS FOR OUR LONG STAY. WALKING DISTANCE TO THE MALL. BFAST FOOD WAS OKAY YOU HAVE YOUR CHOICE OF LOCAL FOOD AND WESTERN CHOICES. ITS A 4 STAR HOTEL, BASIC AMENITIES, NOTHING REALLY LUXURIOUS BUT DOES ITS JOB.
GGuest UserGreat hotel for value and location and definitely 10/10 for all areas of the breakfast buffet and staff services in all areas of hospitality. Sadly our room had crawling COCKROACHES. Highly recommend but please fix this area.
SSharon PSVarna Culture Hotel is located at strategic location closer to Tunjungan Plaza and many local eateries around. But I was given a room at smoking floor although when I booked I already requested for nonsmoking room. We have to inhale lots of 2nd hand smoke which was quite bad for our throat and causing us hard to breathe. The bathroom had given us lots of problems, after we took a shower, we realised the water cannot flow into the drainage hole and stayed floating next to the toilet bowl. The whole floor flooded as the floor design was a problem. When we complained to front desk staff, they already knew the problem but they cannot do anything. They only offered the housekeeper to mop away the water. Which the floor still wet. The water pressure is too low while we on the shower. The shower head positioned wrongly on wall and not flexible which caused the shower water to shoot directly to the opposite wall instead of to our body or face. It wet the whole towel rack and the toilet bowl behind us. Hence, we have to hold the shower head most of the time to ensure we can clean our body thoroughly. Breakfast served was average. The juices were quite plain and no fruit flavour. The overall food served was OK. No minibar in the hotel. We have to buy ice cube 5,000rp for a cup of 4pcs ice cudes.
SSukon AtyathaI had a wonderful stay at Ibis Surabaya City Center. The hotel is very clean, comfortable, and conveniently located in the heart of the city.
What truly made the stay memorable was the outstanding service from the staff; they were incredibly welcoming and helpful throughout my entire visit. Additionally, the hotel's spa service was fantastic and highly relaxing. I am very impressed with the hospitality and overall experience here. I would definitely recommend this hotel to anyone visiting Surabaya.
FFarheenkhalilHad a great time. The environment was good and all the fasilities provided could be enjoyed. Definitely will come again in the future. I faced some difficulties but it was handled well bt the workers.
AAnonymous UserBefore I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%.
My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished.
I feel that the staff put on a brave face and they are professional in their duties.
Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it.
If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!!
The owners need to reinvest!!