Hotels near Santacruz in Mumbai

The hotel is wonderful, in a great location. Everything is very, very good, except for one very big 'BUT'. According to hotel policy, check-in is at 2 PM. I arrived at the hotel at 2:10 PM, and after all the paperwork was done, they told me to wait 15 minutes because the room wasn't ready yet 😅😅. Five stars, seriously? I thought, 'okay, these things happen,' but I ended up getting into the room at 3:15 PM!!! This is unacceptable for a hotel of this caliber. All I got from the hotel was, 'Sorry, we're trying to get the room ready as quickly as possible.' And for that service alone, it gets 0 points.

One of the best hotels I’ve stayed at whilst on vacation in India. The staff is really friendly and attentive. The breakfast selection was also really amazing. Situated next to the Palladium mall which was really convenient.

Chose this hotel as I was attending an event in Bombay Exhibition Centre, 10 mins ride away from the hotel in smooth traffic. The airport is also 15-40mins away depending on traffic. The room is spacious from bathroom area to the main bedroom, it could even fit 3 beds comfortably. The bed is too soft for my liking but pillow is good. The bathroom comes with a tub, standing shower and separate toilet. Water pressure in the shower is good and heats up fast. The open concept wardrobe is just next to the shower but having the luggage rack built just under the safe is a safety hazard, almost hit the corner couple of times when taking things out of the luggage. I don't know if it's because the door is heavy or my neighbors are strong, the doors appear to slam each time it closes. I love the scent of Westin's White Tea series which is provided here too, ***** with all basic amenities. They are also very generous with the complimentary bottled water, 6 in all. I appreciate that they noted and acceded to my request for a room near the lift. Service was excellent, the staff were friendly, polite, helpful and full of smiles from the bellboy to security team to front desk to housekeeping and those at the breakfast service. Breakfast at Seasonal Tastes on Level 18, had a view as amazing as the spread, of both international staples to local flavours. Live egg and Paratha/Dosa stations, wide selection of nuts, fruits and juices too. A true 5* stay and will be my choice hotel every time I return to Mumbai.

Amazing hotel. We forget our passport and money in another hotel safe box, they assist all the way to pick up to send back to us safely. Will definitely come back again

The hotel's location is excellent, just a 10-minute walk from Airport Terminal 2, making it perfect for travelers catching a flight. However, the check-in experience was significantly marred by an unprofessional front desk. I was assigned an uncleaned, dirty room, which is a rare oversight. Fortunately, the room itself was outstanding: spacious, clean and tidy (including the bath towels), with a plentiful supply of drinking water. The best part was the bathroom system; the water heated up quickly, the pressure was strong, and the toiletries smelled great. Overall, despite the service process needing improvement, it's still a very good value-for-money option near Mumbai Airport.

Neat and clean property with all facilities. Staff is very helpful and caring. Satellite TV, WiFi, air conditioning, food variety, bar, pool etc, all are good. Electric switch controller in room is latest technology and sometimes issues to operate if you are not used to it.

Great staff, especially at the breakfast place and door entry. Room needs updating. Sound insulation is lacking. I was daily woken up by the talks of the room service people starting at 7am.

Clean and simple place to stay. I didn’t have a window so it felt a little claustrophobic. Nobody cleaned my room until I asked them to on day 3. The housekeeper only entered my room after noticing I had come back after a long day, around 1630. The hot water was also not very hot, and didn’t last for a long time (perhaps I wasn’t using it correctly..). Anyway, if you’re used to western hotels, I would HIGHLY recommend just splurging on one of the nicer ones. You won’t regret it.

I stayed for 2 nights on Friday and Saturday. The first floor was a club, and the music was echoing with a lot of explosions from around 20:00 to around 26:00. Recommended for club lovers. It is good because it is close to India gate and each tourist attraction, but it is painful in the lack of sleep. The window in the room is not key. Easy to intrude. The bathroom is so water pressure in the shower, the window is not completely closed, and there is no net door and the insect is easy to enter. No toilet paper. No toothbrush. There is body soap and shampoo. No conditioner. Breakfast is not rich in variety, but not bad. The breakfast venue is quite difficult to understand. The breakfast venue staff is blunt, but it is effective and kind. In the morning, there was a newspaper at the entrance of the room. The hotel corridor and stairs are relatively clean. There is a PC work desk, but the chair is high.

It was a nice stay hotel room was well maintained, clean, it was safe for family stay. All together it was worth to stay