Pullman accommodation in Melbourne

Dear Hotel Management Team, I am writing to express my extreme disappointment with my recent stay at the Pullman Melbourne on the Park, and I wish to lodge a formal complaint. During my stay, I encountered the following issues: 1. **Inadequate Room Preparation** * The mini-bar in my room was completely empty. * I had booked a twin room, but was provided with a king room, which did not match my reservation. 2. **Unprofessional and Unhelpful Service from Front Desk Staff Member Chris** * When I reported that the QR code for in-room dining was not working, she merely suggested I go to the bar to order, without attempting to resolve the QR code issue or offering an alternative. Upon going to the bar, I was informed that food service only began after 12 PM, and it was approximately 9 AM at the time. This meant I was unable to obtain any food or beverage service. * When I reported that the TV in my room was not working, she simply responded with ”ok.” She did not inform me that maintenance would be arranged, nor did she provide any timeframe. Consequently, a maintenance person entered or knocked on my door without prior notification while I was showering, which made me feel very uncomfortable and disturbed. The aforementioned issues severely impacted my stay and fell far short of my basic expectations for your hotel brand. I look forward to your response.

Not very impressed from the first day when waiting to check in more than 15 minutes. Staffs were in the back room, come out only there is priority/ premium guest to check in. Breakfast 6 days are the same, the menu does not much change, very poor breakfast so far under Pullman brand. The chef could not cook egg properly, egg sunny side up, burn under, white egg uncooked, not much enjoy for breakfast. Staff very nice but the service not so good. Told the front staff to tell the house keeper to refill body lotion in the room from the first day but not thing change, if check now, lotion should be empty. Expect more from Pullman name!

The location is very good & strategic. Walking distance to halal restaurant & shopping mall. The hotel is clean but only the housekeeping starts cleaning a bit late. Others are very fantastic. Will come back to the same hotel if I go to Melbourne