Pullman accommodation in Melbourne

Dear Hotel Management Team, I am writing to express my extreme disappointment with my recent stay at the Pullman Melbourne on the Park, and I wish to lodge a formal complaint. During my stay, I encountered the following issues: 1. **Inadequate Room Preparation** * The mini-bar in my room was completely empty. * I had booked a twin room, but was provided with a king room, which did not match my reservation. 2. **Unprofessional and Unhelpful Service from Front Desk Staff Member Chris** * When I reported that the QR code for in-room dining was not working, she merely suggested I go to the bar to order, without attempting to resolve the QR code issue or offering an alternative. Upon going to the bar, I was informed that food service only began after 12 PM, and it was approximately 9 AM at the time. This meant I was unable to obtain any food or beverage service. * When I reported that the TV in my room was not working, she simply responded with ”ok.” She did not inform me that maintenance would be arranged, nor did she provide any timeframe. Consequently, a maintenance person entered or knocked on my door without prior notification while I was showering, which made me feel very uncomfortable and disturbed. The aforementioned issues severely impacted my stay and fell far short of my basic expectations for your hotel brand. I look forward to your response.

Great location and comfortable spacious rooms, the only thing where It felt like it was lacking was the breakfast. It was a little disappointing and was Moore like a 3.5 star Hotel. But overall I would stay again.

The Pullman Melbourne Albert Park was a beautiful place to stay! 10/10 would recommend and would stay again. Concierge staff were very welcoming, helpful and friendly. Room service food was excellent, cocktails were fresh and well presented, breakfast was to die for! The room was spacious, clean and comfortable, it had everything we needed! Parking on site was affordable, safe and easily accessible, shared amenities such as the pool and gym were well maintained. Definitely a great option for accommodation!