Makati Spa Hotels

The room was spacious. The hospitality is superb. Got it at a very good rate too! Location is conveniently located at GreenBelt so you won’t have FOMO on shopping and dining.

We arrived earlier than expected so we weren't sure if we could check in yet but we were able to do early check-in which was awesome. We stayed from July 19 to July 23 of 2026 They prepared a small amentity cake for us when they were informed we were traveling to celebrate us. At the front desk, everyone greeted us warmly and helped us a lot throughout our stay. Concierge left us a little confused because they struggled to answer back in English and gave us the wrong information on where to buy sim cards. We had the breakfast package for two. You were given meal cards that you had to present when you went to eat breakfast. Once you do, the lovely servers would guide you to a table and asked if you would like any coffee or tea. They would walk around and clear any empty plates to make sure you don't feel crowded at the table. We ordered drinks at the pool bar and the bartender was lovely to talk to. Despite it being just us there he welcomed us to the hotel and asked what we wished to do in Makati. Once we talked about food he began talking about many restaurants around the hotel that he believed we would enjoy. Please give him our thanks because we went to the restaurant (Manam) he recommended for good Filipino food and we absolutely loved it! The security at the hotel was very friendly and made sure everyone was safe and okay. Overall, our stay was fantastic and would recommend any of our friends and families to stay at the Makati Diamond Residents!

I had a wonderful stay at the Manila Peninsula Hotel. The overall atmosphere is comfortable, and the service is professional and attentive. From check-in to the day-to-day details, everything felt well taken care of. The room was clean and well-maintained. What I liked most is the hotel’s location. It’s convenient, with shopping malls nearby, so it’s easy to find places to eat and shop without having to plan too much in advance.

The rooms at Shangri-La Makati, Manila are incredibly spacious and airy, offering a comfortable and expansive feel. The interior design blends warm wood finishes with elegant soft furnishings, incorporating local influences for a sophisticated and luxurious ambiance. The plush king-sized bed and high-quality linens ensure an excellent resting experience. Floor-to-ceiling windows provide panoramic views of the Makati financial district. The marble bathroom is well-divided, featuring both a bathtub and a shower, along with premium toiletries. The room is wonderfully quiet and serene, with every detail showcasing the refined elegance expected of a five-star hotel, making for a truly comfortable and pleasant stay.

For a 5 star hotel, the service is very annoying. They would call me randomly to ask for feedback a few hours after I checked in. They would knock on my door early in the morning while I'm still sleeping to do a ”room check”... On the day of my check out, I had a knock on the door a bit past 9am, I ignored it as I was still in bed but they kept ringing the bell. I finally got up and the lady asked ”is there anything I can help with?”. Yes leave me alone. I went back to bed to rest and then got a phone call soon after as a reminder that check out is at 12pm. It's not even 10am yet and your staff already interrupted my sleep twice. Trying to get the room clean involves multiple phone calls. Once I left it to see how long it would take but at 6pm, I had to call since they never came during the day. Another time they cleaned, the cleaners said they ran out of towels so there would be someone who would deliver soon. I forgot about it until we went to have a shower and then it took almost an hour for the towels to arrive so we had to wait to use the bathroom as they took away the dirty towels so we didn't have anything to dry ourselves. Don't order room service. The food is very bad. I actually gagged on a drink they prepared. The TV is very old, they are still using cable technology. WiFi is patchy. Trying to get up and down the lift is a nightmare if you come at the wrong time as the line gets backed up all the way out into the street. My girlfriend was stopped by over eager security staff when she was trying to leave to buy some snacks as the room service meals were so bad even tho she had a room key and they would not let her up to the lobby on the 6th floor without me. Instead, I had to go down and pick her up from the ground floor where she was sitting in the corner like she was in trouble.

The hotel is in a great location in Makati, right next to SM Mall, making it convenient to get anywhere. It's also only a fifteen-minute drive from the airport. There are a lot of guests, and overall it's good, but the hotel is a bit old. The breakfast is rich and excellent. The hotel has a gym and an outdoor pool, which are both decent. It feels very safe!

Out of all the hotels we’ve stayed at, this one has the best customer service and the most welcoming staff. The location is good and accessible. This hotel also allow pets to stay. The staff also prepared complimentary cake and simple birthday design inside the room even though I did not request for it. Perfect go-to hotel for fur parents and fur babies who just want to enjoy quality time together. The breakfast inclusion is also delicious. We will rebook again!

Great little hotel in a great location Service is top notch The entrance of the hotel is old and the smell of the lobby is bad I believe bc is old . The staff are always doing a major effort and they’re cleaning all the time . You cannot feel that smell in your room but you can hear when people are loud from your room .

We stayed for our 14 hour layover in Manila. Location was ok, but took a bit of time to arrive due to traffic. First of all, thank you for the free upgrade. The staff were friendly and helpful. Room we got was spacious although a bit outdated. But I would like to suggest preparing floor mats/towels to be put in front of the bathroom door to prevent damaging of the floorboards. Otherwise, everything was ok.

I have travelled a fair bit and feel that I have a good handle how things are. This hotel has Best Western as part of the name so I expected a certain level. I could see that the hotel was probably a higher end hotel, the lobby showed high end finishes and this was probably a 200+ room hotel when built. It has suffered a fair bit of age related issues and the room finishes are quite tired. I noticed on floor 9, 3 rooms together had obviously been flooded and not repaired. The smell of damaged materials was quite strong (lower parts of the doors were heavily water damaged and there were towels damming the thresholds). My room on a different floor was fine but I did have multiple legged friends in my room and the sheets were grey from multiple washings and lastly, the area is the seamy side of Makati (Manila) and is not the best. Okay, that is the list of cons, now for the pros, price was very reasonable, the staff was good in any interactions I had and if you want the seamy side, the location....is excellent. There are lots of bars nearby and multiple actually quite good restaurants including directly across the street, The Filling Station, a throwback to the 1950s us type Diner. Lots of fun and the food is quite good. I will mention that the gym is quite good and I did use it. The gym Airton has apparently had the refrigerant leaked off so it doesn't work. I was told a lot of the rooms have been sold as condos so I found the hotel to be quiet, good amenities for a good price but it is tired. Overall I'm going to rate this a high three star hotel because you kind of get something a little bit more for quite a reasonable price so it is a bargain and is not the slum that other cheap hotels often are. Yes, I would definitely stay again.