Located on the stunning Penha Hill, Riviera Hotel Macau has one of the most prized views in Macau overlooking Sai Van Lake, Macau Tower and Taipa Island.The upscale residential area of Macau Peninsula, where Hotel Riviera Macau is actually located, has surprisingly little traffic, so guests staying at Hotel Riviera Macau can always enjoy refreshing walks without having to dodge cars and bikes. The Lijinxuan is a Chinese restaurant offering all varieties of traditional Chinese food from Guangzhou, Szechuan, Beijing to Hunan cuisines and specialties. The Amigo Western restaurant serves continental gastronomy, delightful Portuguese cuisine and fresh food in an elegant European setting. The Music Lounge which is a great place to relax with friends for a drink or have a nice dance.
"While the hotel's facilities are no longer brand new, it's clear they were of high quality and met five-star standards when it first opened. The surrounding scenery, directly facing the Macau Tower, and its proximity to various attractions, left us very satisfied. Unfortunately, due to the hot and rainy summer, the bathroom had an unpleasant odor, which we've actually experienced in several hotels across mainland China, Hong Kong, and Macau during our travels. After reporting it to the hotel, the front desk and cleaning staff handled it very promptly. Although they could only use air fresheners and have technicians investigate, the staff's attitude was absolutely five-star plus. In particular, a trainee manager at the front desk, I believe his name was Victor Tang, made guests feel valued, addressing feedback immediately – truly excellent 👍. Finally, the hotel even sent up a bucket of ice with drinks and a handwritten apology note, which my family found very thoughtful. All the hotel staff, including those at the front desk and the cleaning ladies in the restaurant, had excellent service attitudes. When issues arose, they repeatedly bowed in apology and dealt with them immediately; the staff's service level is truly impressive."