Tbilisi Spa Hotels

I stayed for 4 days straight, and the facilities and environment were truly excellent. Every morning, I enjoyed a delicious and satisfying breakfast, went out to explore during the day, came back in the afternoon for coffee, and in the evening, I indulged in wine tasting, swimming, and sauna. Capped off with a bedtime story, it was a perfectly blissful cycle. The specialty dishes were exquisitely prepared, and the service was impeccable. I'll definitely stay here again on my next visit. Highly recommended!

My favorite hotel on this trip to Georgia! Totally worth it! First of all, the location is good, next to the main road, so there is no need to worry about safety issues. Secondly, the service is particularly good, everyone is very friendly and will take the initiative to ask about my needs. Next is the room, it is so beautifully designed! Although it is an old building over a hundred years old, it has a different world inside and the breakfast is very, very delicious! I had the most comfortable sleep here.

After spending a few days exploring Tbilisi, I booked two nights at this hotel to relax before heading back home. I didn't really go out much, just stayed in the hotel's cafe, enjoying the beautiful view opposite. It was incredibly comfortable. The location is also excellent; it's about a 20-minute walk to the city center along the river, and a taxi back takes only a few minutes.

An exceptionally clean stay with unmatched, intuitive service!I spent a week at The Biltmore Hotel, and I can honestly say I have never been to a cleaner hotel. It doesn’t just look clean—it actually feels clean. As someone with severe skin sensitivities, it is rare for me to sleep through the night comfortably or use hotel towels without having skin issues, but everything here was immaculate and safe for my skin.The service is absolutely superb and intuitive. On my first day, I requested two extra bottles of water and extra towels (two large, two small). For the rest of my stay, the housekeeping team anticipated my needs and automatically left four bottles of water and four extra towels every single day. I loved that I didn't have to call and ask every time. The food at the hotel was also very nice.The only minor downside was that the room's water pressure was a bit weak. However, the incredible cleanliness and thoughtful service far outweighed this small issue. I highly recommend this hotel!

Breakfast wasn't great, the location was a bit out of the way, but it's suitable for those driving. The prices were cheap, making it a good option for your last day at the airport.

The lady at the front desk was very friendly and upgraded our room. Honestly, I didn't have high expectations based on previous reviews, but as soon as I entered the room, I was blown away by the floor-to-ceiling windows and city views. I didn't even want to leave! The night view was absolutely stunning, and all the photos were taken from inside the room. Breakfast was also good, and the breakfast restaurant on the terrace had a great view too, with lots of little sparrows flitting around, waiting for scraps. Plus, the Asian restaurant next to the hotel lobby is really delicious – highly recommend it!

Overall, my impression of the stay was mixed. The hotel appears insufficiently thought out in terms of comfort, although there are some positive aspects. There are no shelves in the shower for basic toiletries, and the bathroom lacks drawers and shelves for storing personal items. There is also no makeup mirror. The beds are movable, the safe is not fixed to the wall, and there is no soft headboard. The hair dryer is weak, and the desk is very small. There is no smart lighting system or automatic air-conditioning mode. The bathroom floor is cold, and the mirror is positioned opposite the bed, which I personally found uncomfortable. My request for drinking water was fulfilled only after 45 minutes. There are no service labels on the in-room telephone. It is unclear how a hotel with a five-star rating can operate without a gym. The advertised SPA, in reality, is a jacuzzi for 6–8 people with unusual lighting. The staff generally appeared unfriendly, especially in the restaurant. Beverages are not offered during breakfast; guests must approach the bar themselves to order coffee. Cocoa is available for an additional fee of 15 GEL. Breakfasts are generally good; however, the chef uses onions quite extensively, including in salads and other dishes, which may not suit all guests. On the positive side, I received a room upgrade due to the unavailability of the booked room category, as well as a pleasant birthday greeting from the hotel. The hotel may be suitable for short stays without high expectations; however, improvements in service and room facilities would significantly enhance the level of comfort.

Everything was great, and the value for money was excellent. We're a family of five, and the staff were very friendly. There was always plenty of drinking water available during our stay. This made for a pleasant holiday in the Caucasus. We'll definitely choose this place again next time we visit.

Great stay overall. The room was clean and comfortable, and the receptionist on 21feb were polite and helpful. Others Staff service was acceptable, though not particularly attentive . I found the staff to be less friendly than expected. There was little interaction, and even basic greetings in the morning were missing, which made the atmosphere feel less welcoming.

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.