"The location of the hotel is great, and the service was great. We had an issue with a safe in the room, which was fixed immediately. The front desk team was wonderful! In general, it's a very clean and nice hotel from the lobby to the rooms. We stayed from Sept 26, 2025, to Oct 1, 2025. I rated facilities as 4 and not 5 stars due to a few reasons:
- It was extremely cold in the room, especially in the mornings. Shivering in the morning was extremely uncomfortable when you get out of the shower and wish there was a heat source close by because you are shivering.
- One night, we returned from a theatre and ordered two grilled sandwiches in the bar, 14 euros per one. The sandwich was two semi-cold pieces of white bread, one piece of cold cut meat (no idea what kind) and one piece of semi-cold cheese.
- The hotel has no food in the rooms policy. Since the use of the late-night ”bar” is definitely not recommended, keep in mind that you will have to eat something outside before
returning late. We didn't try their restaurant, but considering the experience with the late-night ”bar”, I would be cautious.
If you are prepared to overlook the minor things stated above, we recommend staying in this hotel."
"The amenities, such as toothbrushes and other toiletries, are not as comprehensive as in Japan, so I recommend bringing your own.
The staff are polite and friendly. The breakfast is delicious! ^_^
The rooms are clean."
"The location is super convenient, really close to the central train station, and directly accessible by subway. There are tons of restaurant options nearby, plus a supermarket about a 15-minute walk away. The keyless entry felt secure, there's air conditioning, and the interior was very clean. The front desk staff were friendly, and both check-in and check-out were a breeze."
"The hotel is not big, of course most hotels in Europe are like this. I recommend a suite. I booked a double room at first, but it was too small for two men and I had a lot of luggage on a business trip. In the end, I spent 75 euros a night to upgrade to a suite. I recommend a suite for business trips. It won’t cost much more if you book early on Ctrip."
"First of all, about the service, the hotel staff left a deep impression on me. From check-in to check-out, every employee showed a very high professionalism and hospitality attitude. Whether it is the reception staff at the front desk or the waiter in the restaurant, I can quickly and accurately answer my questions and meet my needs.
In terms of facilities, the hotel's hardware facilities are very complete. The room I stayed in was spacious and bright, and the decoration style was modern and elegant. The beds are comfortable and make people sleep well.
As for the food, the hotel restaurant offers a variety of delicious dishes. The breakfast selection is rich and the restaurant environment is very elegant, which makes me feel more enjoyable when I eat.
Overall, I was very satisfied with this hotel stay. Excellent service, perfect facilities and delicious food together constitute an unforgettable trip memory."
"In the center of Milan, there is a tram stop within a five-minute walk downstairs. Milan Central Station and other famous attractions can be reached quickly. The room was clean and well equipped. There is also a balcony to see the night view. The service time at the front desk is relatively short, and the message is slower. But overall it is very good."
"Overall, the best thing about the hotel is that it is convenient for transportation. It is very convenient to go to the subway, the exhibition area, or the city center. It is very convenient to go to the M1 subway station. There are not many places to eat around, and there are relatively few supporting facilities. The room is also relatively clean."
"Our stay at the Lancaster Hotel in Milan was absolutely wonderful, thanks to the exceptional service and thoughtful gestures from the staff. We had a special request for an early check-in and a late check-out due to our travel schedule, and the staff went out of their way to accommodate us. This kind of flexibility and understanding made our trip so much more comfortable, and we truly appreciated their kindness. The staff at the front desk was a gem!
The breakfast at the hotel was another highlight of our stay. It was far beyond the standard continental breakfast—there was a wide variety of fresh and delicious options to choose from, catering to all our morning needs. The cappuccino was particularly delightful, and the staff serving breakfast were always smiling, polite, and attentive. It’s rare to encounter such genuine hospitality these days, and it made our mornings even more enjoyable.
Overall, the Lancaster Hotel exceeded our expectations. The combination of comfortable accommodations, excellent service, and thoughtful touches made our stay memorable. We highly recommend this hotel to anyone visiting Milan and look forward to staying here again in the future!"
"bed sheets and pillow cases had dirty spots, and some holes. There were hair of the cleaning staff as well on the bed and in the sink. The pillows were not comfortable as they seemed over used. It was hard to sleep without disruption as you could hear your neighbours behind the wall clearly. Also I don't know if it's a reason in the hotel or another italian food but I had a food poisoning and in the hospital atm back home. But the plates in the main restaurant weren't properly cleaned and had some food left. I used paper tissues to wipe it."
"There's a bus stop right downstairs. We bought a 3-day pass for €15.50 per person, which allowed unlimited travel on both the metro and buses. Getting to Lotto station, for Malpensa Airport, was also very convenient – just two or three stops away. European cities are generally quite compact."
Very Good
74 reviews
8.4/10
1 night
From MXN$1,277
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8.8/10
Very Good
DDengmamaThe location is excellent, right across from Milan Central Station in an apartment building. The bus stop for Milan Malpensa Airport is right outside.
There's a Sichuan restaurant in the building's retail space. To get to the hotel, you go through the iron gate next door into the lobby. Follow the hotel signs, take the old-fashioned elevator on the left to the second floor, and you'll find the front desk. There's a Chinese-speaking host available, and complimentary coffee and tea are offered in the lounge, which is very convenient, cozy, and comfortable.
Our family room had two beds, was clean and tidy, and both the bathroom and room were spacious. There was a kettle in the room. Be careful when showering, as the splash guard isn't tall enough, so water can spill out of the shower area. Watch out for slipping.
AanmqThe hotel is located in a residential area, slightly north of central Milan, which appears to be one of the city's less affluent neighborhoods. Right next to it, there's a large roundabout surprisingly overgrown with tall weeds! The buildings' bases are covered in graffiti, making the area look quite run-down.
There was a Black housekeeping staff member who seemed to lack proper housekeeping training. While cleaning our room, he took our personal glass, which was very different from the hotel's provided glassware, as well as a stainless steel cup and chopsticks that had no connection to the hotel whatsoever. When we returned to the room and noticed these items missing, we saw him still cleaning and immediately asked if he had thrown them away. He didn't evade the question at all; instead, he led me to the storage room and retrieved everything!
We ran into him at the subway station the next day. He was instantly recognizable – over 190cm tall and very thin. He greeted us in a very friendly manner.
牛牛哥.The hotel room looked very new and clean, and the front desk staff were friendly. Although the breakfast area was small, the food was good. The location is convenient, right across from the train station. The only downside was the lack of complimentary bottled water, and the tap water quality was concerning; I wouldn't even dare to drink it after boiling. Luckily, I had some mineral water left from the plane, otherwise I would have had to buy the hotel's overpriced water.
GGuest UserThe room was spacious and comfortable, and we were happily upgraded to two 1.8-meter large beds! The shower set in the bathroom worked well. This was the best value-for-money hotel I stayed at during my trip to Italy. It's a 5-minute walk to the metro station and about a 17-minute walk to the train station, which felt pretty good.
EElenaIt is very mice hotel. The workers was so friendly and help us with a tickets concert, without extra charge. The locations is perfect, 15 min aways from the Duomo by metro and 8 min away from Navigli by foot.
MModouletianLocation: Very close to the Porta Venezia metro station, which offers convenient access to the Duomo and Santa Maria delle Grazie (where you can see 'The Last Supper'). It's a quiet area despite being central, with a food street nearby.
Facilities: For a European hotel, it's relatively new. While the amenities are on par with a budget hotel back home, it does have a decent-sized elevator.
Service: They offer 24-hour front desk service, and the staff's English is quite good.
Cleanliness: Overall, it's very clean.
A great choice among hotels in Milan! 👍
2286365****I like this hotel the most when I go to Milan. It is close to the city center and there are many places to visit nearby. I like this hotel the most when I go to Milan. It is close to the city center and there are many places to visit nearby.
TThe.snacking.gypsyI had an absolutely fantastic stay here. The location is excellent, and for the price I paid, it was an incredible bargain. The hostel is very well maintained, with comfortable and spacious rooms, already-made beds, complimentary towels, and convenient charging points at each bed. We also had lockers in the cabins.
One thing that really stood out was the complimentary breakfast, including free croissants. I have stayed in many hostels and rarely come across such thoughtful extras. The staff were exceptionally friendly and welcoming throughout my stay. Ms. Valeria was particularly helpful during the check-in process, and another gentleman wearing glasses was also very kind and attentive. They were always willing to assist and made me feel genuinely welcome.
The facilities are excellent as well. The bathrooms are clean and equipped with hairdryers, and there are washing and drying facilities available for a very reasonable fee. Guests can also store their luggage for just €2 per day, which is by far the cheapest luggage storage option I have found in Milan.
Overall, I had a wonderful experience and would happily stay here again. The combination of great service, fantastic location, excellent facilities, and outstanding value for money makes this place an easy recommendation. I look forward to coming back in the future.
GGuest UserThe hotel is located between the Central Station and Milan Cathedral. If you're comfortable walking within a 2km radius, then its location is excellent, allowing you to easily walk to either the train station or the Duomo. The room was quite small and the price wasn't low, but the front desk allowed us to check in early, which we appreciated.
GGuest UserJust around the corner from the train station, this hotel is brand new and all the room facilities were excellent. In the middle of the night, my husband suddenly had severe gallbladder pain. The front desk staff were incredibly helpful, calling an ambulance (112) and assisting with communication. By the way, in Italy, public hospital ambulances, ultrasounds, X-rays, and blood tests are all free. Luckily, it was nothing serious, and we just got some painkillers to take home.