Hotels near Cheyne Walk, London

I stayed at this Best Western for 1 week in April 2023. Good points: - Location - fabulous location, few mins walk to tube station and Earl's Court full of restaurants/bars, shoppes, cafes, etc. - Room - I had a refurbished room which was very clean and new. The bed was extremely comfortable, w/c was clean. I had no problems with room noise but I was out of the room during the daytime (see below) - Staff - very pleasant and friendly. I appreciated the front desk asking for my opinions about the hotel on leaving. Not so good points: - The hotel is still being refurbished. This means that the main lobby, such as it is, looks like a construction zone. Work is done during the day so if you are in your room after 8 or 9 am , you will experience noise until about 5pm. Once the refurbishing is completed this should be a great hotel, and hopefully will maintain affordable rates. There was a simple sign indicating the ”Best Western Boltons Hotel” on the front door, so it was not an official Best Western sign w/logo, etc. To make it easier for patrons to locate the hotel it would be simple to print out a large colour sign, with BW logo, so you can identify the hotel from a distance when walking by.

The location is wonderful, only 5 minutes from Earl’s Court train station. We booked a room for 3, asked for 2 keys but rejected. Since the reception closed at 8, people need to use key card to enter, our daughter went out at night whereas we stayed in the room, the problem was the room needed to insert the key card to activate the lights. Finally the staff gave us a fake key card to solve the problem. There was no replacement of shower gels making the shower without gels. We needed to get small bottle of bath gels from the reception. It was a bit noisy at night in our lower ground floor room. Good thing was the hotel provided 3 pack of biscuits for drinking the coffee in the morning.

This is a very nice hotel, in a prime location. As I was visiting for a stint in the National Archives in Kew, it was ideally placed for me between That and the super busy inner city. The rooms are small but comfortable. The whole place is squeeky clean, which was more important for me than size - I did not plan to be in the room other than for sleeping. The area is teeming with nice cafés tto grab breakfast, which I usually prefer anyway to eating at the hotel. The rooms could do well with a small fridge, even though I am not a minibar user. The staff are super nice and helpful, I really felt welcome.

The hotel is quite dated. There is no option to open the window so no fresh air in the room. Air conditioning in the room is quite noisy so we had to turn it off for night. The sockets are quite old I would say with the strange noise when used, instead USB worked better. Bathroom is quite old the shower was partially broken. It was okay for one night stay.

Fantastic hotel overlooking Hyde Park Corner. Great service and everything you want/need in a London hotel. We used the 25 m pool and there was only one other person using it at the same time as us. We felt the whole stay was one of our better ones in London.

Good location near bus/trains. Smugglers Way is quieter than you might think it would be. I asked for an accessible room and my room was on the ground floor, and it had a shower wet room. The shower was not very powerful but it was adequate. The room was clean and the air con worked well (needed in the heatwave). I would say everything was good except the price (155) and the 'free' breakfast. The breakfast was a complete free-for-all with people all over the place and no signage (would help if people queued in one direction I think). 2 of the 4 hot items were empty (no bacon or scrambled egg); we were told a 20 minute wait for more croissants, there were no pastries left and at one point they even ran out of bread. This was at 9am so not at the end of breakfast service. I wanted porridge and it wasn't clear that this was an item you had to ask for, there was no-one to ask anyway! It would have been good if a member of staff was on hand in the breakfast area to refill and advise customers. There was one member of staff trying to clear all the tables and she was being asked lots of questions and ”clear this table now” by impolite customers. You could not sit at an empty clean table because she was so overstretched. She was clearly doing her best and staying polite and helpful. As I checked out someone was ranting about the breakfast to the staff so they were also unhappy with it. It is the worst breakfast I've ever had in a hotel and I have stayed in a good number of them! I have been bitten by an insect/flea or something on my foot and I was wearing socks at all times except in the hotel room so I can only assume it was something in the room? I understand they do let pets in this hotel so I'm hoping it's not bed bugs!

Amazing experience What really seperated this hotel from others I have stayed at is the staff and level of attention they provided. Their concierge are on point! I highly recommend this property and if you do decide to stay make sure you connect with Mark the concierge as he treats every guest as an ultra VIP

The morning after our first night my friend and I noticed a bug crawling on one of the beds, we continued our investigation and noticed DOZENS of those crawling all over the twin beds we just spent the night in. We were exhausted the night before after coming back to hotel late and after having shower just jumped straight into beds - who would have thought we weren’t they only ones spending night in those beds! Quick research after our findings and we realised that those were BEDBUGS! Never in my life had I come across anything like this before, not even after being a student and staying at questionable hostels! We reported this to the reception and were offered another room. We didn’t move immediately in the morning and made an agreement that we would move in the evening when we would be back to the hotel. Coming back in the evening and reporting to the reception for a new room, we found one of the evening staff being rude to us and questioning if the bedbugs were from their hotel (like what?!?!?!?). Simple, we said, because we had photo and video evidence of bedbugs crawling all over the beds, we said! This quickly ended her argument with us. We then moved to our new room, where there was no obvious evidence of bedbug infestation, however being a reportedly new room, we found hair all over the floor in the bathroom of that allegedly “cleaned” new room. Unfortunately, being an extremely sensitive to cleanness person and following the events of the previous night, I decided to leave early and not spent another night in this disgusting hotel. My friend, who had a flight early next morning however had no chance and spend a little longer and left at 04am. The evening I decided to leave I started coming out in rash, which had only been getting worse ever since. The intensity of the itch is like nothing I’d ever experienced before - it stops me from sleeping, it drives me absolutely mad, no matter how much I try, one can’t look professional when they have bite marks all over their body, including the face, ears, neck, fingers, hands, forearms - ie areas one can’t cover up - and needing to constantly scratch herself! This obviously has affected my work! And the itch is no better even 6 days later!! In fact, the bite marks are now swollen, causing swelling of my fingers, the scratch marks are now bleeding and I am the most irritated I’ve ever been! Let me emphasise, this is six days later and I genuinely don’t know how much longer I’m yet to suffer! I have obviously filed a complaint and have been contacted by the hotel - they are “kindly” offering to compensate the cost of my medication (as I am now on antihistamines - which don’t work really, as I can’t take the stronger type due to its sedating effect, as I have to continue working and driving; as well as steroid cream) and the cost of my dry cleaning. HOWEVER, despite multiple email exchanges and telephone consultations, they are not planning to refund a 100% of our payment, the argument being

Breakfast is very rich, there are many tricks, but you can speak English, otherwise you can't point it. Now it's very good to make hot bacon omelet, but it is also rich in western food, enough calories, and it is full. The location is also superb, with easy access to a variety of attractions (Buckingham Palace, Westminster Abbey, Museum). As for the price/performance ratio, I think it is okay to see what I am pursuing. Equipment is not a hotel problem, it is an old house, and can't expect too much.

The surrounding area is very messy, the entrance and exit of the parking lot is very narrow, and the large SUV must be carrying the road to get out. The Executive Lounge is not bad, the scenery is good, there are clear food and a variety of drinks and drinks at dinner. The breakfast is basically a full English breakfast except black pudding and tomatoes. Some food drinks can also be taken away.