"In the beginning they gave us a room smaller than what looked like in the pictures but they gave us a bigger room right after we complained. Overall the service was good"

"The room size was adequate, and there was plenty of closet space. The shower facilities were excellent, with good water pressure and equipment. The two 1.4-meter beds were sufficient, but it would have been even better if one was upgraded to 1.8 meters or more. We were charged almost 600 for our child over 12, and aside from an extra blanket, I didn't feel this charge provided any additional services."

"Check-in (5/5) ⭐️⭐️⭐️⭐️⭐️ The staff was friendly and helpful. Despite the language barrier, the staff has a translator machine on the desk which helps themselves to translate what they want to say and what you want to say. This can be easily done by talking to the translator machine. The girl was polite in handling our check-in. Cleanliness (5/5)⭐️⭐️⭐️⭐️⭐️ The rooms we stayed are clean and cleaned by cleaning staff. The floor condition is very good and clean. Normally in some hotels, the floor isn’t cleaned daily, and slippers are provided. Smoke free 🚭 (3.5/5) ⭐️⭐️ Not a major issue, but can be an issue if there are guests who may be smoking in the vicinity. So it is not entirely smoke free, but it’s little to no smoking in the area. Noise-level ⭐️⭐️⭐️⭐️⭐️ The sound proofing is excellent, no issue in wall isolation. Location ⭐️⭐️⭐️⭐️⭐️ The location is great for elderly that are poor in directions and people who are visiting here for first time or more. It is close to East Nanjing Road which is the long street of shopping and tourist stores. Check-out ⭐️⭐️⭐️⭐️⭐️ Quick and simple. Xiao Chen helped with the check-out. Apparently Xiao Chen also assisted my mother in providing tourist metro pamphlet which helps elderly people know the metro/subway. This is handy because a lot of elderly people are not very tech-savvy in tech or different apps which they have to download for first time. Improvements There were a few issues on maintenance where it is mainly related to water issue, plumbing/drainage and walls contracting that some doors in the building not being able to close properly. Not a major issue but something to consider."

"The location is excellent—highly recommended if you want to take a walk along the Bund and enjoy the views. However, the breakfast was quite disappointing."

"The location near train station easy to go to other cities. The metro station also near by. The hotel was clean and beautiful interior"

"Thanks Yoki to serving us. She is friendly and kind. Took care of us during our stay and gave us our parcels ordered from online, would definitely recommend this hotel to our friends , 10/10 experience here. The environment is clean to little to no smoking smell :)"

"A very beautiful hotel, my friends and I are very happy. It's very convenient to go to Nanjing Road Pedestrian Street. There are also many snacks nearby. Thanks to Oliver at the front desk for his service. I will come again next time I visit Shanghai."

"Great, not bad. Solo traveler. Very clean."

"I chose this hotel for my trip to Shanghai, and it's super convenient for getting around, being close to the Bund. The staff are really friendly and helpful, and the room was spotless. The doorman even helped with my luggage. Plus, you can see the Oriental Pearl Tower from the room, which is perfect for a Shanghai visit. I'd definitely recommend this hotel! 👌"