Name: GRAND MERCURE SHANGHAI CENTURY PARK
Address: Shanghai, China
Rating: 9.4

Brazil

Sao Paulo

South Korea

Seoul

China

Shanghai

Indonesia

Central Jakarta

Thailand

Bangkok

United Arab Emirates

Dubai

Having just arrived in São Paulo, a city in the Southern Hemisphere, I happily checked into my hotel after arriving from the airport. Suddenly, I realized my small carry-on bag, which I usually use to store my belongings, was missing. I'd even left my phone in it when I got out of the car. I was so panicked! Fortunately, I never ask for receipts, but as if by some miracle, I asked the driver for one. I quickly told the lovely receptionist about my bag and handed her the receipt. The receptionist appeared unhurried and leisurely called the taxi company. They told me which car was waiting and would contact the driver. Although over half an hour had passed since I got off the car, I was worried, but surprisingly, I didn't despair. Just two or three minutes later, the front desk phone rang. They told me the driver was on his way to the hotel with my bag, but because of the morning rush hour, there might be a delay. I was stunned. I had never expected the people of São Paulo to be so kind and efficient! I was both surprised and touched! My bag was in the back seat. I bought coffee ☕️ and some food at the popular cafe in the lobby, slowly admiring the beautiful hotel surroundings while patiently waiting for the driver to arrive. After about 20 minutes, the driver arrived at the hotel door, carrying my bag and smiling broadly. He kept thanking me and offered me the money as a token of his gratitude. He was very polite and refused to take it. Without further ado, I shoved it into his pocket. I read an article a long time ago that said Brazilians 🇧🇷 are all like-minded people! This personal experience has truly struck me as spot-on! The hotel front desk service was also excellent; they had a room for me before 11:00 AM. I'm truly grateful to Brazil 🇧🇷 and São Paulo! Thank you to the driver and the hotel front desk staff 👩💼 for making my trip to São Paulo a safe, enjoyable, and complete experience. 💕

To be honest, I am not satisfied with this hotel. I checked in at 9 am. The hotel said that there was a room, but I had to pay half a day's room rate because the normal check-in time was after 3 pm. I have to say that although the regulations are like this, it is the first time I have encountered a hotel that operates like this. After checking in, I found that the building opposite the room was under construction. Needless to say, the noise was very close. The key is that the distance between the buildings was very close, and the curtains could not be opened. Then we were going to go out to buy some bottled water. We went downstairs to ask the doorman which direction the nearest supermarket to buy water was. As a result, the doorman said that the nearest supermarket would take 15 minutes to walk. I will help you get a taxi. According to my own life experience, I didn't listen to him and went out to look for it myself. It turned out that it was only 100 meters away. Speechless 😓. In addition, there are few varieties of breakfast. Except for more fruits, there is nothing good. Regarding the location of the room, I later went to the front desk to adjust the room. The front desk said that changing to the other side would also face the construction site, so I had to give up. The only thing worth praising is that the check-out on the last day was that the front desk readily agreed to delay it to 2 pm, which was good.

Check-in delayed and bad, they didn't find confirmation of Tripp's reservation and I asked for the reservation in the app of Trip apartment adapted to my 83-year-old aunt with comorbidities, I had no request, we had to show the voucher several times, Only after I found the receipt in the application is that they confirmed!

The room was very spacious and comfortable, with excellent facilities, clean and tidy. The gym, pool, and sauna were all great. It's about a 5-minute walk from Hak-dong Station. The airport bus 6703 goes directly to the Imperial Palace Hotel, right to the entrance. However, the bus was incredibly slow, taking almost 2 hours.

My overall experience was fantastic this time, and I'll definitely be back! The front desk lady even helped me download a delivery app and gave me her business card with the Korean address written on it, so the taxi driver knew where to take me back. Her service and attitude were excellent throughout. Too bad I didn't catch her name, but I probably wouldn't have recognized it in Korean anyway. Highly recommend!

Although it's an older hotel, it's very well-maintained and clean overall, especially the unique giant painting in the atrium! The service is also quite good, particularly the front desk and concierge staff who are enthusiastic and efficient. Disposable toiletries are conveniently placed at the front desk for guests to pick up as needed, which is a very clever approach. The dining experience was also OK.

The hotel is clean and hygienic, and there are quite a few foreigners staying here. It's not far from the exhibition center, and the hotel offers a free shuttle service to the exhibition center every day. Next to the hotel are Thumb Plaza and Lianyungang Plaza, making dining and shopping very convenient. The front desk upgraded my room, and I even received a small gift at check-out, which was incredibly thoughtful!

Grand Mercure

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