"We booked this hotel for an event near-by and it's the perfect location. Within walkable distance to the Lizzy line and Stratford station isn't too far. Friendly staff and decent room. It is what I would expect from a reputable chain like Ibis. I had a lovely stay."
"This hotel is located right next to one of London's biggest shopping malls, making it super convenient for shopping. In the evenings, I could just pop over to M&S to grab some fruit and breakfast items. The subway station is only a five-minute walk away, and overall, it offers great value for money!"
"I highly recommend this hotel! The location is excellent, and the staff are incredibly polite and helpful.I had booked a triple room, but their system only showed two guests; however, the staff immediately came up to prepare the extra bed for me. Super efficient!
The breakfast was fantastic—there’s a pancake machine, and they even have hot chocolate, which my kids absolutely loved. The biggest surprise was finding Dove toiletries in the bathroom! Out of all the Holiday Inn Express hotels I’ve stayed in, this one is definitely the best. I will definitely stay here again the next time I’m in London!"
"Everything was great – the room was spacious, relatively new, and clean. Although it's not in the city center, it's well-connected by several metro and bus lines, and the nearby mall is convenient. Excellent value for money.
Just a few things to note:
1. The windows don't open, and there are no blackout curtains.
2. No matter how many days you stay, you only get two complimentary bottles of water at check-in.
3. Breakfast is the same every day.
4. Check-out is at 12 PM, and I'd confirmed this with the front desk. I don't understand why housekeeping knocked at 9 AM (which I ignored) and then again at 11 AM asking when I would be leaving??"
"Disappointing…All negative reviews on Trip.com are true. As for us, we encountered additional issues on 2 separate bookings:
1. For our 1st booking, we were given an “Accessible”room which I did not request/book for, and we were not informed during check-in. We realised it was an Accessible room only when we entered the room. However, we were too tired to confront the staff immediately. I checked with the staff the following day and was told that - “pictures on website are for reference only” “I should have request for a NORMAL room, and make note during booking that I DO NOT want an Accessible Room”, This is ridiculous! By default, any hotel will allocate a normal room unless Accessible Room is selected or requested. No apologies from the staff whom I spoken to, instead he sounded like it was my issue.
2. On our 2nd booking, we were given a normal room though, but there were damaged clothes hanger in our room closet which causes 2 minor cuts on my fingers, see pic. Fortunately I felt the sharpness before I use full force to pull my clothes over the hanger, otherwise it would be a deep cut.
3. TV programs were not available for ALL channels. I asked the staff and was told that it was due to “technical issues” and it’s affecting all guests room.
I strongly agree to a guest’s review - ‘Zero willingness to help, just pure hostility with a creepy smile’
Overall, we did not get the type of “welcome” & “pleasant stay” like any other accommodation we experienced in the past (be it Hotels, Apartments, Service Apartments), and this is not our 1st time to London."
"The room was clean and tidy, and housekeeping came every day. The transportation was also very convenient. The double room was quite spacious, and the facilities were relatively new. My only complaint is that the breakfast was very basic and repetitive; I ate the same things for three days straight and got tired of it."
"Clean, kind, unlimited free hot and cold beverages ( limited - but a big plus!!) and common kitchen -living room area 24/7. Breakfast at 5 pounds is cheap. Tell the front desk guy how you want your egg. Extras like peanut butter / jams avail. Halal option (& I think I saw small boxes of cereal). The front desk clerks went above and beyond to answer questions, help with technology / change in electruc systems ( adapters avail to buy - or maybe borrow). I felt this was a real bargain - within walking distance of 3 train stations & busses everywhere."
"Moxy hotel location come with all tube lines available just like 180 m walk. very convenient to travel around UK. Westfield shopping mall is good to shop, a lot of stuff there. Service is ok. Will recommend to stay here"
"Great hotel at a great location very friendly staff very clean. They have a bar and a restaurant within the hotel, which is big bonus 😃 get the full English breakfast. It’s delicious. Can’t say enough good things about this hotel. Do yourself a favor and stay there you won’t regret it. I’ve stayed there twice already and I plan to stay a third time in 2026."
"My stay started off reasonably well, but the second night turned into a very frustrating experience.
After my first night (booked via Marriott APP), I decided to extend my stay via Trip.com (which resulted in being assigned a different room), as overall the hotel seemed acceptable, though there were some minor issues in the room — for example, the faucet was loose, and the toilet made noise when sitting on it (to the point where I was slightly concerned it might not be properly secured). Breakfast was à la carte and tasted decent.
However, the second night was extremely unpleasant.
When I was about to go to sleep, I noticed black marks/stains on the bed sheets, which made me uncomfortable. I called the front desk, and was told that housekeeping had already finished for the day, so there was no one available to change the bedding and no immediate solution offered.
When I asked what could be done, I was told that clean sheets could be brought to me — which implied that I would have to change them myself. Only after I questioned this did the staff offer to move me to another room.
Shortly after, the staff came to my room and informed me that I would need to pack all my belongings and move to another room on a different floor immediately. I was also told that I could not leave my belongings in the original room. As she was the only staff member on duty, I had to handle all packing and moving myself.
This happened at around 2:00 AM.
I was genuinely shocked. Based on my past experiences with Marriott International hotels, the usual approach in such situations is to allow the guest to move to a new room to rest first, and pack belongings the next morning — especially at such a late hour.
What concerned me most was not just the inconvenience, but the response. When I tried to explain why this arrangement was unreasonable, the staff focused solely on the fact that she was the only person on duty, rather than acknowledging the impact on the guest.
The following morning at checkout, I raised this issue with the front desk. I received a rather expressionless apology, along with an explanation that she belive it was a “miscommunication.” This response felt dismissive and failed to address the core problem.
Obviously, there are issues in:
• Hotel management (only one staff member on duty overnight)
• Service policies (no proper solution when basic room issues occur)
• Staff training (lack of customer-oriented problem handling)"
Great
79 reviews
9.1/10
1 night
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8.8/10
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GGuest UserTop location! Good hotel with nice rooms, great facilities, and very comfortable beds. I've stayed here many times before and will definitely come back again.
EEhime OmokhodionI recently stayed at Novotel London Canary Wharf and it was one of the most enjoyable hotel experiences I’ve had in London. From the moment I checked in, the atmosphere felt modern, welcoming, and effortlessly comfortable.
The highlight of the stay was definitely the view from my room. Waking up to the Canary Wharf skyline and watching the city lights come alive at night was incredible. The floor-to-ceiling windows made the entire room feel bright and spacious, and the panoramic cityscape gave the stay a real luxury feel.
Another standout experience was visiting Bōkan, the hotel’s restaurant and rooftop bar. The views from up there are absolutely breathtaking , you get a stunning panoramic perspective of the whole of London, from Canary Wharf to landmarks across the city skyline. Whether during sunset or later in the evening, the atmosphere is unforgettable. The combination of great food, drinks, and those sweeping views made it one of the best parts of the trip.
The hotel amenities were also excellent. The pool was clean and relaxing, perfect after a long day exploring or working in the city. The gym was well-equipped with everything needed for a proper workout, and the sauna added an extra touch of relaxation that really elevated the overall experience.
Overall, Novotel London Canary Wharf delivers the perfect mix of comfort, modern luxury, amazing facilities, and spectacular London views. I’d happily stay there again and would highly recommend it to anyone looking for a memorable stay in Canary Wharf.
GGuest UserThe hotel boasts a strategic location, perfect for classic shopping trips and sightseeing. The rooms are larger than average for London, and the services are good. The building itself is quite old but well-maintained and partially modernized. The tea room and Indian restaurant are excellent. The main drawback, typical for hotels of this kind, is the bathroom – while efficient and clean, it's definitely dated and offers limited amenities.
GGuest UserI booked the room for 1 night as I was attending a concert at the Royal Albert Hall. I was very happy with the cost of £73 for the night for a Superior Single room. The staff were friendly & welcoming. My room was on the 4th floor. The lift was very noisy which was a bit of a worry but it worked ok. The room was small with nowhere for me to put my small suitcase. When I first opened my room door I was met with a very noisy portable air con unit. Thankfully the heatwave earlier in the week had eased so I turned off the air con unit. The furnishings & bedding in the room were a little bit tired for a 4* hotel but ok. There were complimentary toiletries, bathroom robe & tea, coffee & a small packet of biscuits. I’d asked for a quiet room if possible & that’s what I got. I had a shower the next morning but it took a while to heat up. Also a non-adjustable monsoon shower head which could be an issue for some. Also part of the shower drain edge was broken.
I didn’t pay for a breakfast upon booking as wanted to keep my options open. Both the Trip website & the signs in the hotel stated the cost of the buffet breakfast was £14 but the staff said it was £15. I decided on the breakfast in the end. There was plenty of choice even if the bacon & sausages were a bit dried out but that’s to be expected with a hot buffet breakfast. Caffeine free coffee was also available.
I was happy with my short stay at The Rockwell & would definitely book again.
MM.AshalThe reception team were friendly at check in, and I was given a beautiful tin of truffles and some drinks vouchers (maybe as a diamond member?). This was really a special touch and appreciated.
However the room itself wasn’t great. I’ve stayed in quite a few London hotels so know you don’t get lots of space and for 1 night you don’t need much, but this room was so small it was a struggle to move about.
The air conditioning was on but it was weak. Thankfully the window opened slightly but it remained warm in the room.
Bathroom was dated, quite small and felt cheap.
Minor point but the pillows and duvet didn’t feel like the usual Hilton ones, they seemed thicker…
Overall, it was clean, relatively quiet and had great service which is all that’s really needed, but it felt more of a budget hotel with Hilton price tag.
I do think they are doing everything they can to make stays as good as possible, since they can’t really do anything about the room sizes.
LLiyaniuThe room was incredibly small! I couldn't believe how tiny 10 square meters felt. I was genuinely shocked when I opened the door. It was even difficult to open my luggage. The table was pathetically small, and there wasn't even a chair. Storage space was extremely limited. The bathroom was even tinier, comparable to an airplane lavatory. Overall, my stay was very uncomfortable. The only positives were the comfortable bed and the breakfast, which at least offered some variety. After a difficult two nights, I decisively moved to the Hilton across the street, and the experience was significantly better. What baffles me is that this place was even more expensive than the Hilton. On the whole, dining and getting around were very convenient, with various UCL colleges in the vicinity. There's a Nero Cafe right next door, so if you don't want the hotel breakfast, you can grab something there. Heading south down the street, you'll find quite a few Chinese restaurants, which is very handy.
GGuest UserBIG THANKS to 'Best Wester Greater London Hotel' on Cranbrook Road, booked via the amazing Trip.com discounts 🙌 🙏 ❤️
The team service here is one of the best... the care and support from Stephan, Sarah, Hassan, Maksym, Natalie, Yana, Triveni, etc is one reason I will always book here - they will do their best to fulfill your needs 🌟🌟🌟🌟🌟
Also, walking distance near Ilford station, bus stop and ALL shops XCEL centre, nearby.
Rooms are pristine clean, quiet options, non-smoking, and comfy, powerful hot shower 🚿 and delicious breakfast, most tasty ground coffee, fresh orange juice, bargain value for money.
Gratitude 🙏
GGuest UserI had a wonderful stay at Copthorne Tara Hotel London Kensington. The hotel was very clean, and the room was spacious, especially by London standards, making it a comfortable place to relax after a day of sightseeing.
The location is excellent, with High Street Kensington Tube Station just a short walk away, making it easy to explore London and reach major attractions. There are also plenty of shops, restaurants, and cafes nearby.
Overall, a great hotel with comfortable accommodations, a convenient location, and good value for money. I would happily stay here again and highly recommend it to anyone visiting London.
AAnonymous UserIt was great stay in Berjaya Eden! I personally live the vibdes. It was walking distance to Bayswater station and Queensway St.
It also easy for you to find the halal foods. Its everywhere and easy to access!
This is my second time to stayed here. The staff was really good and polite.
Eventhough the room that i choose was a little bit “not so spacious” but its ok as long as it walking distance from one to another.
Will repeat?? Of course YES!!
GGuest UserFrom the outside, the hotel looks good, but as soon as you're in the hallway, you realize it's a super old hotel. The rooms were scrawled on, extremely small, and had deteriorated over the years – but they were clean, as they were tidied daily. Additionally, there were hardly any power outlets, but the Wi-Fi reception was very good. The staff was very friendly, and the location was super central, making it very easy to get from A to B (the train station is 5 minutes away).