DDr. AdamThis is my first time booking at this hotel and I stayed for 3 nights. It feels like a 3.5 stars hotel but they claim to be a 5 stars hotel.
If you follow my reviews you'd know that I rate, review and critic honestly and professionally. At this hotel I got the Bulgari Suite. I'd the suites was 4.5 stars, customer service is 5 stars, but the hotel I'd place it a 3.2 stars based on followings:
- Reception: very friendly, helpful, polite and customer service is a 5 stars hotel experience. The customer experience manager and Flo are highly trained and professional. That was above excellent because of those 2 ladies.
- Lobby and vibe: I wouldn't give it a 5 stars because this hotel honestly isn't 5 stars. It's clean but outdated, it feels like a 5 stars lobby from the 1980s if even.
- Rooms: depending on the room you book. If you book the standard rooms, you'll get a a 2.5 - 3 stars feeling (not 5 stars). If you book middle - high range rooms, you'll definitely get your money's worth. All rooms are moderately specious (30 - 45 sqm). Rooms are clean, beds are also clean with fresh smelling pillows and they are well prepared and feel right at home.
- Restaurants & Cafes: the breakfast includes standard Continental, Western, Local and East/Soutth Asian and Middle Eastern (a bit of everything). The food quality isn't close to 5 stars (it's NOT the fault of staff), the quality isn't there to claim 5 stars. Plates, glasses, cutlery are stained (NOT from staff), it's because of the dishwashers they use mostly outdated. Also worth mentioning, the quality of guests isn't 5 stars (no political correctness), guests cut lines, poor table mannerism, loud laughing etc. The hotel attracts a below middle class guests.
- Gym & Pool: the gym is excellent, they have a smith machine, cable machine, dumbbells, free weights and cardio machines. Typically everything you need for a workout. However, they close at 7pm (unless high season) because they saving power as described on a sign in front of the gym. So, gym and pool, close at 7pm to save power.
- Location: you're close to Chinatown and relatively to the airport and Ancol, and everything including tourist places are within 15-30 min drive from the hotel.
- The Hotel in General: I've visited and reviewed close to 500 hotels throughout the years and I can say that for this hotel claim 5 stars is a very long shot. A total renovation would even put it a 4 stars.
- Summary: you'll definitely get your money's worth at this hotel if you book the Bulgari suites. Otherwise, not worth it if you're looking for a 5 stars stay.
I'd take my hat off for the staff, I respect and highly rate each of them, but the hotel itself I'd place it at 2.5 stars.
However, if you don't care about the 5 stars claim, this hotel would be good for you. I liked being in the room, gym, pool, chatting with the amazing staff, but disliked everything else about this hotel. Poor foid quality, 2 stars guests quality, not a location I prefer, the restaurant hygiene is poor, the lift is slow, weekend sometimes they have events and the whole hotel feels like a Sunday market with low quality guests. Therefore, my issue with this hotel is they claim a 5 stars that isn't provided by any ISO or anyone but the hotel itself and maybe government connections as such behaviour is common in South East Asia.
Lastly, would I go back? No!
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