Name: INNSiDE by Meliá Madrid Gran Vía
Address: Madrid, Spain
Rating: 8.9

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Love this window view! Good front desk service, delicious breakfast! Good location, eat at the bar when you go out at night.

Nice location, reception could have been more helpful when arranging early check in after a 12h flight. There obviously was a room available of a higher category for a couple $ extra but this was only suggested after 2h of waiting in the lobby (had also contacted in advance weeks prior). Also no room amenities available that you'd expect like toothbrushes, razors, shower caps etc.

Sound insulation was average. The TV next door was very loud.

There is a problem with the electronic lock in the room. The car can be parked in front of the hotel, but it is required to park in a very expensive underground garage. . . . . . . . . . . . . . . .

I don't know why the hotel service staff didn't clean the hotel for a few days.

The breakfast at the hotel is very good, I like it very much, the variety is good, the taste is good. My room was found to have obvious stains on the bed at the night of check-in. Due to the late time, I can only deal with it sloppyly. Serve the little brother, and he said that he immediately handled all the room hygiene, which is very satisfactory.

This is a very new hotel with excellent facilities, though the location isn't super convenient. It looks close to the airport, but it's not walkable, and driving there involves a lot of twists and turns.

The facilities are comprehensive, and the gym equipment is high-end.

Breakfast was a pleasant surprise – a huge variety, better than 99% of hotels in Spain. Plus, the mini-bar in the room is free and unlimited, which is a first for me in Europe.

The shampoo, body wash, and even hand soap are all good quality.

Two minor complaints:
1. The bathroom design is odd; the shower area has no barrier, so water splashes all over the floor.
2. The windows are floor-to-ceiling, but on lower floors, privacy is a real issue. People on the street can look right into the entire room, especially at night. I'd suggest putting a privacy film on the lower half of the glass.

There are very few sockets. More sockets are required.

INNSIDE

Columbus

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