Name: JW Marriott Hotel Beijing
Address: Beijing, China
Rating: 9.4

China

Shanghai

Shenzhen

Beijing

Sanya

United Arab Emirates

Dubai

Xi'an

The room was spacious and excellent, with beautiful views. The service was warm and the facilities were complete. We were very satisfied. We booked a family room, and the floor was well-decorated; there were many cute animal plush toys right outside the elevator. My daughter loved it. We'll definitely stay here again in the future.

The location is excellent, and the front desk proactively upgraded our room, which was a nice gesture. The hotel property is a bit old, and the facilities are dated, but daily maintenance seems adequate.

Initially, I booked for 2 nights, but due to changes in my travel plans, I wanted to extend to 4 nights. During my stay, I inquired about the monthly rate for a long-term stay. A staff member took down my contact information and promised that a colleague would follow up, but I never received any callback, even by check-out.

Each time we extended our stay, we had to go to the front desk to reactivate our room key cards. The lobby is on the 38th floor, requiring an elevator transfer. The underground parking lot lacks clear hotel signage, so if you're driving, you have to figure out the route yourself. Parking costs 50 yuan per day.

The biggest drawback of this experience was the obvious flaw in internal communication. I had requested a late check-out until 2 PM. However, at noon, I received multiple calls from housekeeping and had staff knocking on my door repeatedly asking about extending our stay or checking out. The constant disturbance ultimately forced me to check out early with my child and move to another hotel.

The lobby staff were polite on the surface, but they lacked proactive service awareness. I was traveling with a child, and not once did anyone offer slippers or bath towels (I brought my own toiletries, so this is just an objective observation).

Compared to hotels of a similar caliber, there's a significant gap in the meticulousness of their service, which I believe is the main reason for the branch's low overall rating.

The hotel environment is beautiful. I got upgraded to a lake view room. Every staff member I encountered greeted me proactively and was very enthusiastic. The hotel's evening buffet had a wide variety of dishes and is definitely worth trying. They have freshly stir-fried seafood and seasonal vegetables, all very fresh. Breakfast was a bit crowded, and I had to queue for a while. They offer special lamb noodles in the morning. The outdoor swimming pool is great for photos, though it can be a bit sunny. I'd definitely come back if I have the chance.

This was my first stay at the Shenzhen Marriott Hotel, and honestly, it was a mixed bag – some good, some not so good. The staff at the front desk and in the restaurant were excellent, very friendly and helpful. However, the staff at the entrance and the bellhops were quite disappointing. They weren't proactive in assisting guests, and for a hotel, the first impression often comes from the entrance staff. This really detracted from my overall experience. The front desk staff were polite and said everything was fine, but the baggage handlers were truly awful. On the positive side, the dim sum at the restaurant was exceptional. So, if I ever consider staying here again, I'll definitely have to think long and hard about it. I honestly don't understand how a five-star hotel can have such a stark difference in service quality. For a first-time guest at the Marriott Shenzhen, it was certainly a memorable experience, but not entirely for the right reasons.

Our stay at the Qianhai Marriott Hotel was absolutely perfect, especially as we were celebrating our anniversary. The hotel's facilities are excellent, and the bay view is breathtaking. A special thank you to Cassie (3135) from the GR team. Upon learning that it was our anniversary and we had a special room setup request, she proactively connected with me on WeChat.

The initial communication was incredibly detailed and efficient. She thoughtfully assisted us with an upgrade to a premium bay view room and coordinated a beautiful anniversary room decoration, complete with fresh flowers and an exquisite cake from the pastry kitchen. My girlfriend absolutely loved it! Every detail showcased JW's care for its guests. We had a very satisfying experience and this will be our top choice for future business trips and getaways with my girlfriend.

My stay at JW Marriott Hotel Beijing Central for my entire trip to Beijing far exceeded my expectations!

The location is incredibly convenient, right next to Xuanwumen subway station. Getting to Tiananmen Square, the Summer Palace, and the National Museum was a breeze. There are also plenty of traditional eateries and delivery options nearby, making it a one-stop shop for food and transportation.

The room was spacious and meticulously clean. Even though it faced the street, it was very quiet. The mattress and pillows were soft, making it incredibly relaxing to come back to after a day of sightseeing. The service was a definite highlight: they offered free luggage storage before check-in and after check-out, which was perfect for my itinerary of visiting attractions during the day, arriving by high-speed rail in the morning, and catching a high-speed rail in the evening.

What truly touched me was the thoughtful gesture. My stay coincided with my birthday, and the hotel proactively sent a beautiful and delicious birthday cake, accompanied by a handwritten card. This little surprise during my trip was incredibly heartwarming. The front desk, concierge, and housekeeping staff were all patient and gentle, and they responded to requests promptly. The breakfast buffet offered a wide variety of delicious options. Overall, it’s excellent value for money, and I highly recommend it for anyone visiting Beijing!

Full marks must go to June at the lounge! This young lady handled all my check-in and extension requests flawlessly. Knowing my husband, our child, and I were visiting various attractions, she even thoughtfully reminded us about the breakfast hours, worried we'd miss the special dishes. Any request I had, she handled efficiently and reliably, always genuinely helpful and never stiff. Downstairs, the Asian Style restaurant offers a superb breakfast with a wide variety of options. There are Old Beijing specialty snacks, a live noodle station, and Western pastries, all made with fresh ingredients and promptly refilled. It's truly outstanding and exceeded my expectations.

JW Marriott

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