Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on May 31, 2026
jetlaggerFantastic stay at Pan Pacific Jakarta, such a beautiful hotel with lovely service all round. Special shout out to Eldria and the rest of the charismatic Pacific Club lounge team who made our stay both very welcoming and comfortable for our special occasion. The suite room is spacious, beautifully furnished, quiet and simply stunning views from the 88th floor. The tea, cake and decorative offerings for our anniversary were both delicious and delightfully presented. Pool on 71st floor is a welcome respite for refreshment with comfortable lounges. Breakfast is an absolute delight of fresh western and Indonesian treats for a great start to the day. The Pacific Club lounge is super spacious, fantastic Jakarta views, delectable food and drink offerings, comfortable seating complemented by some of the best genuine and warm hospitality I have experienced in thousands of hotel stays. Keep up the great work Pan Pacific!
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Price per night from:PLN 520
Posted on May 7, 2026|Horizon Club Twin Room
20020We had an awesome time at Shangrila Jakarta. Booking the clubroom was the best decision as we could have free flow drinks, afternoon tea and evening canapes. For those with children and not allowed into the lounge during evening time, they have allocated an area in the lobby lounge for families to enjoy their evening canapes and adults could still order any alcohol drinks served ala carte should they desire to do so—all inclusive. Lounge food was delicious. There were scones, salmon, smoked salmon sandwiches, profiteroles, sushi, satay, cakes etc. we would absolutely do the same should we be going to Jakarta again. There’s also a water playground with water slides and big tipping bucket for children. Pool is big and enjoyable. There are also fringe activities for children like bracelet making and also a bouncy castle and a swing.
Rooms were kept clean and tidy and the toilet (with separate bathtub and shower) was huge! Room temperature control was accurate and good too.
The only thing is that it is not located walking distance/connected to the big malls. But taking a bluebird cab out to mega malls is easy and also of budget cost.
Breakfast spread is amazing and seating was fast too.
Kids were also greeted with goodie bags on arrival. Hospitality was great. Thanks so much Shangrila!
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Price per night from:PLN 399
Posted on Jun 13, 2026
Mike MCYSI had a very enjoyable stay at Ascott Jakarta. The room was exceptionally spacious, clean, and comfortable, providing a relaxing environment after a day of exploring the city. The location was convenient, and the staff were friendly and helpful throughout my stay.
One area for improvement would be the breakfast selection, as a wider variety of options would enhance the overall experience. Nevertheless, the quality of the stay, the large room size, and the comfort provided more than made up for this. Overall, it was a pleasant stay, and I would gladly return on my next visit to Jakarta.
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Price per night from:PLN 348
Posted on Jan 2, 2026
Guest User
Good facilities for fitness center, swimming with cold and warm indoor pool. Breakfast is decent with combination of asian and western food.
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Price per night from:PLN 213
Posted on Aug 19, 2025|Deluxe
張建華 LoireAn old-school upscale business hotel. Very good service with friendly and helpful staff. Spacious room with adequate amenities. With international electric sockets that was very convenient for international tourists. A Family Mart and a KFC are just round the corner, Without 10 minutes walk to find many eateries. Not around with shopping centres.
The swimming pool and full-gear gym were excellent!
I'd in particular mention Tria of the lobby lounge. I went to the lounge also every evening throughout my stay, Tria was very friendly and consistently provided excellent service.
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Price per night from:PLN 117
Posted on May 20, 2026
Anonymous UserI had a wonderful stay at this hotel and truly enjoyed every moment. From the moment I arrived, the staff were welcoming, polite, and always ready to help with any questions. Check-in was fast and smooth, which made a great first impression.
The room was very clean, spacious, and comfortable. The bed was soft, the air conditioning worked perfectly, and the room had everything needed for a relaxing stay. I especially liked the modern design and the beautiful atmosphere throughout the hotel. Housekeeping did an excellent job every day, and everything always smelled fresh and clean.
The hotel location was also very convenient, close to restaurants, shops, and popular places to visit. It was easy to get around and explore the area. The breakfast had many delicious options, and the food quality was much better than expected. I also appreciated how quiet and peaceful the hotel felt, even during busy hours.
One of the best parts of my experience was the service. Every staff member was friendly, professional, and attentive. They always greeted guests with a smile and made me feel comfortable and valued throughout my stay.
Overall, this hotel exceeded my expectations in every way. I would definitely stay here again and highly recommend it to anyone looking for a clean, comfortable, and enjoyable place to stay. Thank you for the amazing hospitality and great memories!
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Price per night from:PLN 73
Posted on Jun 7, 2026|Superior Queen Room Non smoking
Christine LokNot that recommended if you looking for a 5 star hotel standards. Staffs are friendly, but the room doesn't looks like the photos it shows. My room's lights are quite dark, and beside the roadside. So even is at 12am still quite noisy from the outside. And the plugs beside the bed both have issue, so I have to inform the team. For the telephone, I couldn't call the team, they said probably technician problem, so come and fixed it. But after checking it said because I didn't press 0 first. I think it would be great if on the phone they can paste an instruction sticker better. The light in the toilet also quite dark, it is hard for a lady to do the makeup since light is not enough and there's no additional small mirror that can zoom in see the details type.
The location is great, you can walk over to plaza indo and grand indo. Staffs are friendly and helpful also. But overall quality needs to improve if looking for 5 stars standards.
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Price per night from:PLN 300
Posted on Jan 5, 2026|Superior King Room
Henry_the_KingA mixed bag of feelings here. I thought I was feeling lucky when they told me at check-in that I was getting a complimentary upgrade (to Deluxe) Unfortunately I was plagued with a number of recurrent issues. The room itself is very nice (311), best thing about it was the bed and the views into the city by the window. With that said, it did have a number of issues, so it was not the finished article in my mind (the safe locked without instructions, the wooden strip on the floor coming off making me trip, the kettle malfunctioning, not hot water on the basin, so had to use the kettle to shave daily) When I arrived, it had not been fully cleaned (see pictures) All of these were actually minor issues vs. other stuff I experienced, I didn't make much of it as I was getting an upgrade. The problems came a few days later when it started raining, and suddenly I was getting sore throats in the room with the temp marking almost 25c and the air con off. I had to take mucolytics and anti-flu tablets cause I was getting a bad cold there. I was wondering if the air conduct were releasing bad spores into the air because it was so tatty (pictures attached)
So with no heating, I got cold there with 27c outside, I find this very very strange.
But the much bigger problem was a few days later when I was hearing massive thumps, bangs and wall stomping from the room right above me, they had placed a family with 4 kids on top of me and it went on at all times in the evening. It got so bad that I requested a change of room, and surprise, they gave me a really REALLY bad downgrade to the 17th floor in a much smaller room, on a really grotty floor that looked like a 2 star highway motel. I thought maybe they were penalising me. The staff at reception told me the next day the people checked out, but the same noises continued another 2 days, so they lied to me or they placed another family with noisy children. The floor on top is super thin. You can hear anyone walking as if they re stomping on it.It will drive you crazy. I also heard people next door hammering something at 1 am in the morning for two nights straight. This hotel has big structural problems. I don't pay $520 to get tortured, it felt like it at some point.
On a separate note, the breakfast service was more like a brunch, very varied and many choices (except for meat and fish that was very underwhelming) They had a temp control management problem, there were mornings when I touched the trays and they were at room temp. Also the plates for the hot section are not heated, so that with the powerful air con overhead translated into your hot food going lukewarm almost immediately, which makes it taste disgusting.
It was only the last 2 or 3 days when I started placing my plates on the griddle for a few mins with the staff's permission, when I could finally start eating hot food. Due to this, I was getting ”stomach runs” every single day after breakfast, except for two days. This is a breach of H&S
So there are several issues that affected my health here.
The restaurant and cafe in the evening had some good meals. The Mexican had some Western tucker that I enjoyed, my last meal (Mexican enchiladas) was underwhelming, felt like cantine food that was microwaved and badly, because I had to send it back for being lukewarm.
Overall I cannot recommend this hotel due to numerous health problems I suffered. I also discovered that if it weren't for the upgrade, I would have been given a horrible room like the one I saw quite possibly.(the room I received cost almost $1000 for two weeks, still very overpriced) This wasn't cheap, and I feel it was so expensive for what it was. Definitely not a 4 star, a 3 star is more befitting.
The staff was mostly corteous, And premises are up to standard only in places. The gym was very nice. The pool area nice with some views, if only a little tiny..
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Price per night from:PLN 104
Posted on Jul 8, 2026
Guest User
The hotel isn't in a particularly lively area, and there's not much to do around at night. Luckily, the pool and gym are great, so you can really relax on-site. The breakfast spread is extensive, but there aren't enough seats. It looked like the restaurant was gradually opening up more dining areas as more guests arrived. I got to the restaurant at an awkward time and had to wait a while to find a seat. Although there's a bathtub, the water pressure in the shower is insufficient.
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Price per night from:PLN 154
Posted on Feb 2, 2026
Duoqijunfute
The room was generally clean and affordable! There's a big mall nearby, right by the main road. The only downside was that the bathroom water was salty, but overall, it was a decent stay.
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Price per night from:PLN 23