"Staff was super helpful. Had problem with hot water in my bathroom, once I informed them they were onto it then I had hot water on the same day, thanks so much! They gave me a room just exactly as I requested. Super clean, bed was so comfortable, had a decent size of window and good view!
One thing I wasn’t happy about was it seems they don’t have soundproof wall, because I really could hear all of the noise from the main road (my room window facing to the main road), and I had one very bad night where I kept waken up in the middle of the night because of the loud traffic noise outside 😰."
"Room 203: The room was average, but there was a hole behind the bed (see attached photo). The bathroom could use a deeper clean, and the water pressure could be improved. Other than that, it was okay.
Room 208: Better than Room 203, but it is located next to the air-conditioning compressor, which was very disturbing. I struggled to get proper sleep throughout my stay. The water pressure could be better, but I enjoyed the in-washlet toilet.
Breakfast: Both rooms included breakfast at a reasonable price. The menu was good for the price, although there was no international selection. The ready-made Indomie was a nice touch! However, I noticed a rat coming down from the roof in the restaurant area. The hotel could benefit from better pest control.
Overall: A decent place to stay if you want to explore Blok M. However, the hotel needs better pest control, as there were many mosquitoes in the lobby and a rat spotted in the restaurant area. Also, be aware that online taxi drivers have to pay Rp5,000 every time they enter the hotel entrance for drop-offs, and deliveries require an additional entrance fee of Rp3,000, which can be inconvenient."
"It was quite busy here, especially in the lobby. It seemed like it wasn't just hotel guests, but maybe open to the public too. The water cooler needed checking; the gallon ran out and wasn't replaced for two days. I called reception at night, but it still wasn't changed. I had to call again before they finally replaced it. Maybe the hotel ran out of refillable water."
"Arrived late at night and stayed for one day. The location is decent, and it's a perfectly acceptable place to stay. It was a bit noisy outside at night, but the place itself was relatively clean, and having a 24-hour McDonald's nearby made it convenient to grab a late-night meal."
"Happy six-month anniversary, my love! Today marks a milestone in our relationship, and I couldn't be more grateful to have you by my side. We've had our fair share of challenges, but together, we've triumphed over them, creating beautiful memories along the way.You have been my rock, my confidant, and my partner in every adventure. Our unique experiences have brought us even closer, and I believe they have set the foundation for a future filled with love, happiness, and endless possibilities.I want you to know that you are the last person I want by my side for the rest of my life. Your love, understanding, and unwavering support have made me the happiest person in the world. I cherish every moment we spend together, and I am committed to building a future that's as incredible as our past.
Thank you for being the extraordinary person that you are, and for choosing me to share this journey with. Here's to our future, my love, filled with endless love, laughter, and a lifetime of happiness together. I love you my wife more than words can express. I wish we were together now 🥰❤️❤️❤️❤️❤️❤️"
"Stayed at Mercure Jakarta Gatot Subroto during a recent business trip and overall it was a really pleasant experience. The hotel was comfortable, clean, and the atmosphere felt very welcoming throughout the stay.
What stood out the most was the hospitality from all the staff. Everyone was polite, helpful, and always greeted guests warmly. Really appreciate the professionalism and kindness from the team.
One small improvement I hope the hotel could consider is the delivery policy. Currently, delivery riders are not allowed to pass items directly to the reception due to concerns about missing items. Understandable from a security perspective, but I believe handling and receiving deliveries properly is also part of hotel service. Hopefully this process can be improved to make things more convenient for guests in the future.
Other than that, everything was great and I had a good stay overall. Thank you to the team for the hospitality!"
"Very good hotel/homestay you can choose @Mampang Jakarta.
Positive Point:
1. Room very clean
2. TV Cable on room & Good Speed Wi-Fi
3. Full amenities, they provide pitcher and glasses on the room, so we can put the water from dispenser in room hall and bring that to our room
4. Location near Mampang area and Mampang Bus Shelter
5. Provide working area on lobby
6. Provide food for room service with affordable price
Negative point:
1. Room is small, with only maybe 2x2 metre
Overall, excellent hotel, budget affordable with the quality and service they offer."
"The location is super strategic, and the service is great. If I ever go there again, I'll definitely come back to this place. The only downside is that the breakfast spread isn't very varied, but it's okay for the price, so it's not a big deal."
Very Good
52 reviews
8.8/10
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9.5/10
Amazing
HHooi Sinstayed at Discovery SCBD Jakarta for 3 nights from Sunday to Wednesday during a business trip and had a very pleasant experience throughout my stay.
The hotel's location is one of its biggest advantages. Situated directly opposite Pacific Place Mall in the heart of the SCBD area, it offers easy access to restaurants, cafés, shopping and office buildings, making it an excellent choice for both business and leisure travellers.
The room was modern, spacious and exceptionally clean. My favourite feature was definitely the in-room coffee machine. As someone who starts the day with coffee and often works late during business trips, being able to enjoy a freshly brewed cup in the comfort of my room was a thoughtful touch that I truly appreciated. The large work desk by the window was also perfect for catching up on work after office hours, while the comfortable bed and reliable Wi-Fi made the stay even more enjoyable.
I also enjoyed the breakfast concept. Instead of a traditional buffet, guests order their preferred dishes from a menu. I appreciated this approach as it helps reduce unnecessary food waste while ensuring that the meals are freshly prepared. What impressed me most was the speed of service — despite being individually prepared, the food was served promptly without a long wait, making breakfast both convenient and enjoyable before heading out for the day.
The lobby and common areas are stylish, modern and well maintained, creating a welcoming atmosphere from the moment of arrival. The staff were friendly, professional and efficient throughout my stay, and both check-in and check-out processes were smooth and hassle-free.
Overall, Discovery SCBD Jakarta exceeded my expectations in terms of comfort, convenience and thoughtful amenities. I would definitely stay here again on my next visit to Jakarta and highly recommend it to anyone looking for quality accommodation in the SCBD area.
EExplorer17The room was clean and tidy, with excellent and complete facilities. Its convenient location made getting around a breeze. The front desk staff were incredibly warm and helpful, making both check-in and check-out quick and efficient. Overall, it was a very comfortable experience with great value for money. I'll definitely choose this place again on my next visit, highly recommend it!
CCarol Lim KHI booked a stay at Ascott Kuningan Jakarta for my boss and client, and overall, the experience was very positive.
The location is excellent, especially for business purposes. It is situated in the Kuningan area, which is convenient for meetings, offices, and nearby shopping malls and restaurants. This made it a practical choice for a business trip.
According to their feedback, the rooms were spacious, clean, and comfortable. As a serviced residence, the facilities were well-equipped and suitable for both short and slightly longer stays. The environment was also quiet, allowing them to rest well after a full day of work.
The check-in process was smooth, and the staff were professional and helpful throughout their stay. Communication was efficient, which made the overall arrangement much easier on my end as well.
Overall, Ascott Kuningan Jakarta is a reliable and convenient option for business travelers. Based on this experience, I would consider booking this property again for future business trips.
GGuest UserChecking in was decent, we had to wait 20 minutes for the room to be ready and to be fair it was new year's eve on Dec 31st so can't complain. The room is modern and upscale with a touch of traditional Indonesian heritage design. What I love most is the bed and bathroom..especially the rain shower plus the water pressure is perfect. We also received complementary cocholate as well to celebrate new year. Lastly breakfast menu was good, they served western and Indo menus, pastries and desserts. Overall was excellent.
JJiejingbingshanzhixueThe hotel is huge and grand, definitely five-star worthy. It's very clean, and the room layout is excellent, probably recently renovated. It's also very quiet. The service is top-notch; staff open doors for you when you enter and exit, and greet you with 'good evening' with a smile – truly exceptional emotional value. The price is great too. I didn't book breakfast as it was a bit expensive, but I might try it next time. The only minor drawback is that the shower is a bathtub, which isn't very convenient.
GGuest UserThis was our first hotel in Jakarta with the kids, and overall, it was pretty good. While it might not quite measure up to the Shangri-La, for the price, I think it offers incredible value for money. The kids' play area was decent too. I even saw a staff member meticulously folding towels, which showed a good attention to detail. The only thing I didn't quite understand was why kids weren't allowed in the executive lounge, but thankfully, they opened up a meeting room for us to dine in instead.
AArum Octaviani Hadi MulyonoThe hotel is located right in front of the Blok M market area, a busy location with many vehicles often parked directly in front. To access the market, you’ll likely need to maneuver your way through tightly packed cars and motorbikes.
Cleanliness is fairly acceptable.
However, the toilet in the lobby was out of service during my stay. When I asked, the staff directed me to use the toilets at either the Gramedia Bookstore or Kopi Oey restaurant next door — which was quite inconvenient.
The restaurant itself is not part of the main hotel building. Guests have to walk to Kopi Oey for breakfast or other meals. While the semi-open design of the restaurant was initially fine, I had an unpleasant experience when two guests were smoking during breakfast. It really affected my dining experience and left a negative impression.
I stayed on the second floor, and unfortunately, both the Wi-Fi and cellular connection were poor. This was especially frustrating as I was traveling for work and needed stable internet for online meetings.
The elevator is noticeably slower compared to other Fave hotels I’ve stayed in.
There were also some minor disappointments:
No tissue was provided in the room.
My request for an extra bathmat was denied — something I’ve never experienced at other Fave properties.
Lastly, my friend accidentally broke a glass, and we were charged IDR 20,000 for it. While I understand the charge, a little more flexibility or understanding would have been appreciated.
Overall, I found the location too hectic, the amenities lacking, and the service not quite up to par. Sadly, I don’t see myself booking this hotel again.
AAnonymous UserThis is my second stay at Artotel Casa Kuningan, and no doubt the location of the hotel and hotel breakfast remains the main advantages of this hotel if you're looking for a place to explore Kemang/Kuningan/or even to Grand Indonesia less traffic jam from this hotel.
However, during this booking, what fell short was the service that rendered us speechless. We arrive at the hotel early at 10:00a.m. as we took an early flight, well aware that the hotel check-in is only at 14:00p.m. Hence, we registered our names and confirm our booking and was told that the room will be ready by 14:00p.m. So we left our luggages and went to have lunch and shopping at the malls. We reached back at 15:00p.m. and saw a different atmosphere at the reception. There seemed to be a lot of people waiting for their rooms, so since I have already registered earlier at 10a.m., I kindly ask the receptionist if my room is already check. They say wait awhile, will check. And seeing the faces of the other guests waiting at the lobby, I felt something was definitely off. And I waited until 15:20p.m. with no updates given from the staff with regards to the status of my check in, they all seemed frantic at their computers. Finally at 15:30p.m., I got the keys to my room but with no explanation on why was there this delay, 1hr30mins after the supposed check in timing and moreover, 5 hours after I have registered my name for my check in process.
To note, there was a wedding reception in the hotel on that day. This may have made the check in process much delayed, but not valid for guests to be treated this way as the wedding reception date should have been known well before and hotel management should have planned the manpower resources accordingly.
Additionally, the comfort of my stay was much interrupted too, as this time I was put to a room at level 3. Loud noises from the night bar could be heard very clearly from our rooms and it continued to midnight. Not only music noise, we can hear ladies heels stomping from above and this loud stomping made it worse to our inability to have a comfortable rest at night. Something needs to be solved with regards to the noise pollution heard from level 3 rooms. I have a video that could here the loud stomping from our rooms, but could not upload here.
In short, avoid level 3, and their service can be better to uphold the standard since they first opened. Hotel breakfast remains amazing with a nice pool and yakult/juices.
EElvilaI rent 3 unit with 3 bedroom/unit for 2 nights . All is fine. It’s a great place where all families can stay together. ATTENTION to the management of the hotel, some units dont provide sufficient towels (there were only one bathroom , the other one had no towel ) , while the next unit, the flush of the closet was not working. I did ask the front desk, they said Ok we will send, it come to repair and add the towel after many2 times asking .. the hotel was very crowded.. lots if guess. Sure I will stay again, just improve the service, that would be more wonderful
DDon Thusitha - AustraliaSwiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person.
Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. .
You can get much better hotel at lower price than this is my final conclusion