Name: Mantra Southbank Melbourne
Address: Southbank, Australia
Rating: 8.2

Australia

Surfers Paradise

Port Douglas

Melbourne

Mooloolaba

Brisbane

Sydney

1. **Prime Location:** Just a 3-minute walk to the beach, with the G:link light rail station right at the doorstep. It's a 5-minute stroll to Cavill Avenue, a bustling pedestrian street packed with restaurants, bars, and convenience stores. A taxi to the airport takes about 25 minutes.

2. **Amenities & Experience:** Modern rooms, many with private balconies (sea or city views available). Features include an outdoor pool, spa, sauna, and gym. Dining options include Fables restaurant and Tales bar. Free and stable WiFi is provided. The downsides are that some facilities feel a bit dated, and street-facing/lower-floor rooms can experience noise from nearby bars on weekends. Parking is paid and limited.

3. **Service:** 24-hour front desk with multilingual staff who can assist with booking theme park tickets and excursions. Luggage storage is seamless. A credit card deposit is required at check-in.

4. **Ideal For:** Couples, families, and budget-conscious business travelers. During peak season, it's recommended to book an inner, higher-floor room in advance.

We arrived at the hotel at 11 PM. We had booked two rooms. A female staff member at the front desk helped us extend our stay in the original room type. However, during check-in, we found one room was on the 16th floor and the other on the 5th, which was inconvenient for looking after an elderly family member traveling with us. Unfortunately, the hotel was fully booked, so a room change wasn't possible. The front desk staff advised us to check out of room 505 by 10 AM the next day, store our luggage at the front desk, and then move to room 1604 after 2 PM.

After checking in, we realized that checking out of one room at 10 AM would disrupt our family's rest, so we went back to the lobby to negotiate keeping the original rooms without switching. A new shift had started, and a male manager in the lobby along with two front desk staff members repeatedly checked the system. The manager on duty sternly and rigidly informed us that we had only booked for one day and had to check out tomorrow, stating there was no information about an extended stay. It was quite embarrassing and frustrating, so we immediately tried to re-book an extension in the lobby. The hotel refused to process the extension and, in front of us, the front desk manager refused to answer calls from Ctrip customer service.

At 12:48 AM, a Ctrip customer service representative used my phone to try and negotiate with the front desk manager, but to no avail. Our request was simple: to extend our stay in the original rooms without changing. Ctrip customer service was very helpful, informing us they would email the hotel's housekeeping department by 9:00 AM the next day, explaining our need to extend in the same rooms. At 10:00 AM the next morning, hotel housekeeping woke up our entire family, asking us to check out. We informed them of our request to extend in the original rooms, and after that, the hotel didn't contact us again.

We are extremely grateful for Ctrip customer service's excellent assistance in the middle of the night. Despite the cold, rigid, and unyielding attitude of the hotel's front desk manager, Ctrip actively advocated for our rights, and for that, we are very thankful!

I recently stayed at a hotel in Gold Coast and had a mostly positive experience. The staff were incredibly nice and super friendly, always ready to assist with a smile. The room facilities were great, and the large room provided a comfy atmosphere that made it easy to relax. Plus, the location was ideal—just a short walk to the beach and the tram station, with a supermarket nearby for convenience. 

However, I did encounter a disappointing issue: we saw a cockroach in our room. While this was unfortunate, it didn't overshadow the overall comfort and amenities of our stay. With a little more attention to cleanliness, this hotel could be an excellent choice for future visitors.

The Mantra Sun City was a great place to stay, close to central Surfers.  Just a short walking distance to cafes and restaurants and opposite the beach. The two bedroom department was very spacious. The lounge had stunning floor ceiling windows with great views of the ocean and a connecting balcony that went along the side of the apartment, the balcony also had stunning views. The balcony was also accessible by both bedrooms. 

The master bedroom being the last bedroom in the apartment which was private. It had its own ensuite and walk in wardrobe. There was an additional bathroom with laundry facilities and it had a full kitchen. 

The ground floor pool is large and a great place to hang out with lots of sunbathing lounges to use m, it even has a mini sand beach and water slides. There is a downstairs restaurant.

The hotel is within 10 minutes walk from the coastal beach. We booked the two-bedroom and one-washroom and gave the 27th floor of the tower3. Every room and living room can see the sea view, which is very good. Downstairs is the supermarket, there are many restaurants nearby, and the bus stop is just across the road from the hotel. It is very convenient. Kitchen utensils are readily available and it is convenient to cook for yourself. The only downside is that the toilet is not well ventilated.

Advantages: The location of the apartment is very good, only a 3-minute walk from Suffers Paradise . Below the apartment is the mall, with supermarkets, restaurants, and shopping streets. The room we were assigned can see the coast and the sunrise is very beautiful!

Disadvantages: The overall hardness of the apartment is old, the carpet is not very clean, and the sheets are stained.
The wifi connection attached to the room cannot be used, and the phone in the room is faulty. If there is any lack, you have to go to the front desk of the next building to ask, which is too inconvenient.

Had a mini break for the weekend on surfers and absolutely cannot fault the location of this hotel!! Free parking too made it easy to park and forget about the car got the weekend!! Staff were friendly and although the room was a bit outdated, it did the job for family of 4 (2bed) Room needed a clean as there were still crumbs in the couch cracks and bathroom had a few hairs left. But I’d definitely return. Unfortunately the weather didn’t allow for use of the pool and facilities, but there were lots of people in the indoor pool and gym!! Loved this place!!!

The hotel is beautiful, pool, grounds and spotlessly clean. The staff were really helpful (especially the English girl), not far to walk from town and harbour. Bedding and towels immaculate, they even supplied beach/pool towels. Our only concern was that there was a bit of maintenance work going on as end of season which was noisy and the pool bar wasn’t well stocked, and we’d have loved some eggs at breakfast as sourdough and guacamole was provided!! We were offered a reasonably priced upgrade and allowd to keep our room a couple hours longer that 10am on departure. Overall we loved relaxing by the pool, and think the price reflected the very minor issues.

We stayed as a couple in late December, just after Christmas. Our room was on the second floor overlooking the shared swimming pool area on the ground floor. Upon arrival, we were warmly greeted by the lovely reception staff, who showed us the room details. The room featured a spa tub on the balcony, which we enjoyed. However, the hotel itself felt a bit outdated and old-fashioned. While the room was reasonably comfortable, we noticed some wear and tear, like chipped and scratched surfaces in the bathroom amenities and signs of overall poor maintenance. Also, the spa tub was not well-cleaned, with visible dirt and mould in the crevices, which was disappointing. Overall, while the staff were welcoming and the room had its enjoyable aspects, the lack of upkeep in the facilities detracted from our experience.

Spacious, perfectly appointed down to an excellent tea box. No cable but tv offered large choice of music. The Jazz was right on. Quality furniture and bed. Comfy pillows of choice. Lovely tub. And next door to Mocky's. Best pie shop in town.
Couldn't have picked a better spot. Oh pool looked a bit small? Too busy to use.

A hotel searched on the Internet, the facilities are complete, the rooms are spacious, the price is good, the quality is good, the port is very close to the port of Douglas, the surrounding food and beverage supermarkets are all available, the whole is value-for-money, satisfactory. However, as a high-scoring hotel, there is still a gap in service. I haven't cleaned the room for two nights. Indeed, I have come back for a day, and I haven't moved in the room. I wonder if there is a rule to live without having to clean it? It doesn't matter, it's okay to clean up. I just told the front desk in advance that I had to leave the store at 7.30 in the morning of the second day, but the next morning at 7.30, the front door and window of the reception hall were closed, no staff on duty could be found, no one answered the phone... The luggage was taken down, and It is inconvenient to throw it and then send the room card to the room. In desperation, the room card is stuffed from the door seam, and the reservation customer service is sent to inform the check-out email...  The result is unknown. Fortunately, I only brushed a 10-knife credit guarantee when I checked in. It doesn't matter if I can't retreat...

The room we booked had a balcony, which was great for ventilation, but it was a shared balcony with the room opposite, with no partition in between. The shuttle service was quite convenient. After landing, I called the hotel (the operator was rude), then exited T2, crossed a small road, and waited for the shuttle there. There were signs, so it was easy to find. The shuttle driver was a grumpy old man. The hotel front desk service was good. Also, if you lock your door at night, remember to unlock it the next day. If you don't, you won't be able to open the door with your card after closing it, which is very troublesome. The room's cleanliness was decent, though the windows were very dirty. Everything else was fine. Breakfast was mediocre and exactly the same two days in a row.

A refurbished older style hotel with a lot more charm than the plain vanilla version of Mantra you find elsewhere. Rooms are super roomy and definitely enough to do yoga or whatever you feel fancy.  Shame the gym closes early around 9pm though there are plenty of great eating options nearby like Tipo 00 and Movida

Clean and quiet, a really great stay. The hotel was recently renovated, so the facilities are all quite new. Plus, there's a bar downstairs that serves breakfast and dinner, which solves the problem of finding food nearby. Highly recommend!

I had a wonderful stay at this hotel, and I can confidently say it is excellent. The room was very clean, spacious, and very comfortable, with all the amenities I needed. The location was convenient, making it easy to explore nearby attractions. I also appreciated the peaceful atmosphere and high level of cleanliness throughout the property. Overall, this hotel exceeded my expectations, and I would gladly recommend it to anyone looking for a relaxing and enjoyable stay.

When I checked in around 2:30pm, the receptionist told me the room was still in the midst of cleaning and she beckon me to sit and wait for the room to be ready . After 45mins , the receptionist came with the keys and a warm smile. She apologised for the waiting . She given me a free breakfast voucher for 2 and grant me a free late check out. Such a kind gesture and well appreciated. The room was spacious as advertised, clean and comfortable. I truly love the say and will book this hotel again when I am back to Melbourne.

Pretty good hotel for the price.  It’s one stop outside of the free tram zone, but it’s a quick walk across the bridge to town.  Front desk staff are super nice, and helped me charge my phone and laptop, because the room does not have any usb plugs, and there were no travel adapters available.

Great motel next to a trackside stadium for horse racing and a great restaurant for meals and drinks. The room was really spacious with a bathtub and I’ve really enjoyed my stay there.

It seems the room has not been cleaned thoroughly. There is still dust in several areas, and the kitchen , oven and refrigerator do not appear very clean, as if they were not wiped properly. It also feels like the cleaning was done a little hastily, as I had to request garbage bags, dish soap, and cloths from reception. In addition, when the towels were replaced, they were not arranged neatly but left in a pile, which did not look very organized.

Mantra

Columbus

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