Name: Taj West End
Address: Bengaluru, India
Rating: 8.8

India

Mumbai

Chennai

Bengaluru

Kolkata

Hyderabad

New Delhi

Great experience at Taj Mahal Tower, from the check in, to the room service, to the breakfast variety and restaurant food everything was superb.
Located just outside India gate.
The little touches like the traditional welcome and the complimentary heritage tour make it all the more special.
The room service staff were friendly and nothing was too much effort for them.
I would definitely recommend it if you want a relaxing high end stay in Mumbai.

I stayed at the Taj Mahal Palace Hotel on my last night in India. It was a very good and clean hotel. Truly lives up to its reputation as Mumbai's number one luxury hotel. I'm especially grateful that the staff patiently explained things to me even though I don't speak English. The only minor downsides were the footsteps in the hallway and the car horns at night, which were a bit bothersome.

A wonderful experiance, only issue was with the wine list and availability. Cashier forget to credit me the 25,000 pre payment I had made on arrival untill reminded. Very poor for a 5 star hotel

Stayed there for one night, check-in took a bit of time not sure why but the check out took only a few second, the staff are very friendly, getting Uber to the hotel lobby is confusing for the drivers, rooms are massive with comfy beds and pillows. You should add coffee machine. Overall it was decent 👌🏾

This is a hotel that I give a score of over 10. It is in Mumbai, India. I would say it is very good. The location is good, the bed is clean, the room is large. The atmosphere in the hotel is very good, it smells clean. All the hotel staff take very good care of you. The breakfast is very delicious. The pool is very large and the hotel has many activities. If I go to Mumbai, I will want to stay at this hotel again.

The hotel's location is superb, within walking distance of the LIC metro station and the large shopping mall EA Avenue. The staff provided excellent service, explaining everything clearly and thoroughly. A great bonus for environmentally conscious guests is the reusable glass water bottles provided in the rooms – a commendable effort to reduce plastic waste in the hospitality industry. The hotel's buffet offers a wide variety of dishes and good quality food, ensuring even non-local guests (whose bodies might not be accustomed to Indian cuisine for every meal) can enjoy their dining experience with various cuisines available. Additionally, the hotel's rooftop restaurant boasts a fantastic ambiance and serves a selection of Asian dishes. While some might not be entirely authentic (for instance, the Tom Yum Goong shown in the picture wasn't a perfect balance of sour, spicy, and salty, with the salty flavor being more prominent), I believe these are adjustments made to cater to local preferences, such as increasing the salt content in dishes to compensate for the hot weather and increased perspiration.

I stayed at the hotel from 29 May 2026 to 7 Jun 2026. Except for an unpleasant encounter with the gym staff who tailed me from the gym to the sauna/changing area on 1 Jun, 

I was always greeted with a bright smile and respect from the moment I set foot at the front entrance until I entered my room. I would particularly like to commend the doormen Ilayarajah, Yuvi and Loganathan, the catering team John and his team members Subbu, Suresh, Siva and Vinoth as well as Venkat and his concierge team. 

Regarding the gym incident, I was visiting birding sites for my Chennai trip so had to carry a big backpack for my Sony camera and sufficient water supply for the very warm weather. 

On the above-mentioned day, I had returned a little earlier in the evening and headed straight to the gym in my birding gear. I was annoyed when the gym staff tailed me to the sauna area and left to tell the Guest Relations Staff at the Lobby.

The location is ideal—just a 5-minute walk from Central Station and right next to great local restaurants. The room was spotless, and the bed was incredibly comfortable. perfect place to stay for the business trip and stay with the family.

A very nice hotel. Excellent service. Clean rooms. The only problem was that their pool was undergoing renovations when I checked in, but there was no notice of this. This was important to me, as I chose this hotel partly because of the pool. But they provided a car to take us to a nearby hotel that has a swimming pool. But the pool there is smaller and shallow, I'd say it's more of a children's pool.Otherwise the hotel is very good.

We recently stayed at Taj Yeshwantpur, Bengaluru to celebrate my mother's birthday. Overall, it was a pleasant stay, and there were several things the hotel did well. The check-in process was smooth, the reception staff were courteous, and we genuinely appreciated the effort the team put into decorating the room with balloons and a cake for my mother's birthday and upgrading us to a higher floor. That thoughtful gesture made the celebration special.

However, what stood out was that many of the small details expected from a luxury brand like Taj were missing.
Luxury hospitality is often defined by consistency in the little things. While walking through the corridors, several staff members passed by without even a smile or a simple greeting. It may seem minor, but these small interactions are what create a warm and welcoming atmosphere. At other luxury hotels such as Oberoi or St. Regis, the staff consistently make you feel like a valued guest throughout your stay. Unfortunately, we didn't get that feeling here.
There were also several oversights with the room setup. The room was booked for three guests, yet only two pairs of slippers, two toothbrushes, and one bathrobe were provided. We had to call housekeeping for additional amenities. Again, it's a small detail, but these are the small things that guests naturally expect at this level of hospitality.
The Locker rooms just had towels with no bath robes and slippers. Clearly it's cost cutting and any experienced traveller would feel that.
Breakfast was not up to the mark as well. I usually start my morning with soup, which is commonly available at many luxury hotel breakfast buffets. When I politely asked if soup was available, the response was simply, ”We don't serve soup here,” rather than offering a warm or helpful alternative.
None of these issues individually ruined our stay. In fact, the birthday arrangement and reception experience were genuinely appreciated. But when you're staying at a property carrying the Taj name, it's the attention to detail that makes the experience exceptional. Those details were unfortunately missing throughout our stay.
I hope this feedback is taken constructively because the foundation is clearly there. With better attention to small touches and more consistent guest interaction from the staff, the overall experience would better reflect the luxury reputation that Taj is known for.

Airport transfer arrangement was a tedious task, with many emails forwarded interdepartment with me Cc'd inside. The transfer was superb, with a warm welcome and a comfortable ride, but do be prepared for bumpy, jammed roads during peak hour. The room was very comfortable. Smelled good, and the air conditioner was strong. The only issue is that the bed was too soft to my liking.

The hotel is located in a coffee and pepper plantation. The environment is very quiet and beautiful. Some villa buildings have been built around the central lake. There are 3 restaurants in the hotel, 2 of which are open-air and ventilated on all sides, making it a bit cool at night. Dinner starts at 20:00. There are free guided tours of the plantation at 17:30 every day, and I learned a lot. Unfortunately, there are more mosquitoes after 16:00, and visiting the park at 17:30 gives mosquitoes a good meal. If you visit the park earlier in the morning or afternoon, you can avoid the mosquito problem. The room hardware is okay, but the design of the bathroom and toilet is very unreasonable. You have to go through the shower room to enter the toilet. After taking a shower, water leaked into the toilet floor and it was very slippery. If the shower room and toilet doors are separated side by side, it will be solved. question. Hygiene is okay, the pillow space cotton is relatively cheap and does not match the hotel price level.

Columbus

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